é åçãªã¹ããªãŒãããžãã¯ã®åµäœãšå®æŒã®ããã®ç·åã¬ã€ããããªãã¯éžã³ããäžçäžã®èŠ³å®¢ãæ¹ãã€ããæ¹æ³ãŸã§ãç¶²çŸ ããŸãã
ã¹ããªãŒãããžãã¯ã®æ¥µæïŒäžçã§æŒããããã®ããã©ãŒãã³ã¹ã¬ã€ã
ã¹ããªãŒãããžãã¯ã¯ããã¹ãã³ã°ããžãã¯ãããã©ãŒãã³ã¹ããžãã¯ãšããŠãç¥ãããå ¬å ±ã®å Žã§ãéåžžã¯ããããå¯ä»ã®ããã«ããžãã¯ãæŒããèžè¡ã§ããããã¯ãããžãã¯ã®æè¡ã®ç¿åŸã ãã§ãªãã匷åãªããã©ãŒãã³ã¹ã¹ãã«ãèŠ³å®¢ãæ¹ãã€ããèœåããããŠäººéå¿çãžã®æ·±ãçè§£ãæ±ãããããä»ã«é¡ãèŠãªãææŠçã§ããããã®ããèžè¡åœ¢åŒã§ãããã®ã¬ã€ãã§ã¯ãäžçäžã®èг客ãšã€ãªãããããšé¡ãããããã¬ãã«ã®ããžã·ã£ã³åãã«ãé åçãªã¹ããªãŒãããžãã¯ãåµäœãæŒããããã®å æ¬çãªæŠèŠãæäŸããŸãã
I. ã¹ããªãŒãããžãã¯ã®æ¬è³ªãçè§£ãã
ã¹ããªãŒãããžãã¯ã¯ãããã€ãã®éèŠãªç¹ã§ã¹ããŒãžããžãã¯ãšã¯ç°ãªããŸãã芳客ãçåžããäžç¹ã«éäžããŠããã¹ããŒãžããžãã¯ãšã¯ç°ãªããã¹ããªãŒãããžãã¯ã¯éåžžããã€ãããã¯ã§äºæž¬äžå¯èœãªç°å¢ã§ãããå°èŠæš¡ã§æµåçãªèг客ã®ããã«æŒããããŸããããã«ã¯ãé©å¿æ§ãçŽ æ©ãæèããããŠæ³šææ£æŒ«ãªç¶æ³äžã§æ³šæãåŒãã€ããç¶æããèœåãå¿ èŠã§ãã
A. ã¹ããªãŒãããžãã¯ãšã¹ããŒãžããžãã¯ã®äž»ãªéã
- è¿æ¥æ§ïŒ ã¹ããªãŒãããžãã¯ã¯èг客ããæ°ã€ã³ãã®è·é¢ã§æŒããããããšãå€ããã¯ããŒã¹ã¢ããããžãã¯ã®ãã¯ããã¯ãäžå¯æ¬ ã§ãã
- ç°å¢ïŒ ã¹ããªãŒãããžã·ã£ã³ã¯ãéšé³ã倩åãæ©è¡è ã®åŸæ¥ããã®ä»ã®ç°å¢èŠå ã«å¯Ÿå¿ããªããã°ãªããŸããã
- èŠ³å®¢ïŒ ã¹ããªãŒãã®èг客ã¯èªçºçã§å€æ§ã§ãããããžã·ã£ã³ã¯ç°ãªã幎霢局ãæåçèæ¯ãé¢å¿ã®ã¬ãã«ã«åãããŠããã©ãŒãã³ã¹ãé©å¿ãããå¿ èŠããããŸãã
- å ±é ¬ïŒ ã¹ããªãŒãããžã·ã£ã³ã¯éåžžãããããå¯ä»ã«äŸåããŠãããããé¢çœãããã€æè¬ã«å€ããããã©ãŒãã³ã¹ãåµãåºãããšãéåžžã«éèŠã§ãã
B. ã¹ããªãŒãããžãã¯ã®å ±é ¬
å°é£ã«ãããããããã¹ããªãŒãããžãã¯ã¯ä»¥äžã®ãããªæ°å€ãã®å ±é ¬ããããããŸãïŒ
- 芳客ãšã®çŽæ¥çãªã€ãªããïŒ ã¹ããªãŒãããžãã¯ã®èŠªå¯ãªæ§è³ªã¯ã芳客ãšã®æ·±ãã€ãªãããå¯èœã«ããŸãã
- åµé çãªèªç±ïŒ ã¹ããªãŒãããžã·ã£ã³ã¯æ°ããã¢ã€ãã¢ã詊ããç¹å®ã®èг客ã«åãããŠããã©ãŒãã³ã¹ã調æŽããèªç±ããããŸãã
- çµæžçèªç«ïŒ æåããã¹ããªãŒãããžã·ã£ã³ã¯ãããããå¯ä»ãéããŠããªãã®åå ¥ãåŸãããšãã§ããŸãã
- ããã©ãŒãã³ã¹çµéšïŒ ã¹ããªãŒãããžãã¯ã¯ããã¬ãã·ã£ãŒã®äžã§æŒããäºæž¬äžå¯èœãªç¶æ³ã«é©å¿ãããšãã貎éãªçµéšãæäŸããŸãã
- æ è¡ã®æ©äŒïŒ ã¹ããªãŒãããžãã¯ã¯äžçäžã®ã©ãã§ãæŒããããšãã§ããæ è¡ããŠç°ãªãæåãäœéšããæ©äŒãæäŸããŸããäŸãã°ããã©ã±ã·ã¥ã®åºå Žãæ±äº¬ã®è³ãããªéããããšãã¹ã¢ã€ã¬ã¹ã®æŽ»æ°ããéæ©éãªã©ã§ãã¹ãã³ã°ã«æåããããžã·ã£ã³ãããã§ãããã
II. ããžãã¯ã®ã¬ããŒããªãŒãéžã³ããã¹ã¿ãŒãã
æåããã¹ããªãŒãããžãã¯ããã©ãŒãã³ã¹ã®åºç€ã¯ãããéžã°ããå°éçã«å®è¡ãããããªãã¯ã®ã¬ããŒããªãŒã§ããèŠèŠçã«é åçã§ãçè§£ãããããã¯ããŒã¹ã¢ããããã©ãŒãã³ã¹ã«é©ãããšãã§ã¯ããéžã³ãŸãããã
A. é©åãªããªãã¯ã®éžæ
ã¬ããŒããªãŒãéžã¶éã«ã¯ã以äžã®èŠçŽ ãèæ ®ããŠãã ããïŒ
- èŠèŠçã€ã³ãã¯ãïŒ èŠèŠçã«èŠäºã§ã匷ãå°è±¡ãäžããããªãã¯ãéžã³ãŸãããã
- æå¿«ãïŒ ããªãã®èšèªãæµæ¢ã«è©±ããªã芳客ã«ãçè§£ãããããšãã§ã¯ããéžã³ãŸããããã·ã³ãã«ãªçæžããšçŽæ¥çãªãã¬ãŒã³ããŒã·ã§ã³ãéµã§ãã
- æºåž¯æ§ïŒ å ¬å ±ã®å Žã§æã¡éã³ãã»ããã¢ãããç°¡åãªããªãã¯ãéžã³ãŸããããããã°ãå°éå ·ãè€éãªã»ããã¢ããã¯é¿ããŠãã ããã
- ãªã»ããã®ããããïŒ ããã©ãŒãã³ã¹ã®åéã«çŽ æ©ããªã»ããã§ããããªãã¯ãéžã³ãŸããããè·¯äžã§ã¯æéã¯éãªãã§ãïŒ
- 芳客åå ïŒ èŠ³å®¢åå ã䌎ãããªãã¯ã¯éåžžã«é åçã§ãèšæ¶ã«æ®ãäœéšãåµãåºããŸãã
- æåçæåæ§ïŒ ã¬ããŒããªãŒãéžã¶éã«ã¯ãæåçãªèŠç¯ãæåæ§ã«æ³šæããŠãã ãããããæåã§é¢çœããšãããããšããå¥ã®æåã§ã¯äžå¿«ã«æããããããããŸãããäŸãã°ãç¹å®ã®æã®ãžã§ã¹ãã£ãŒãããŒããäžéšã®å°åã§ã¯äžé©åã§ããå ŽåããããŸãã
B. äžå¯æ¬ ãªã¹ããªãŒãããžãã¯ããªãã¯
以äžã¯ã广çã§é©å¿æ§ã®ããã¯ã©ã·ãã¯ãªã¹ããªãŒãããžãã¯ããªãã¯ã§ãïŒ
- ã«ãŒãããžãã¯ïŒ ã¢ã³ãã·ã£ã¹ã«ãŒããã«ãŒãã»ãã¥ã»ãŠã©ã¬ããããã©ã€ã¢ã³ããã«ãŒãããžãã¯ã¯æºåž¯æ§ã«åªããåµé æ§ã®ããã®ç¡éã®å¯èœæ§ãæäŸããŸãã
- ã³ã€ã³ããžãã¯ïŒ ã³ã€ã³ãºã»ã¢ã¯ãã¹ããããªãã¯ã¹ãããã·ã³ã°ã»ã³ã€ã³ãã³ã€ã³ããžãã¯ã¯èŠèŠçã«é åçã§ãæ¥åžžçãªç©ã§æŒããããšãã§ããŸãã
- ããŒãããžãã¯ïŒ ãããã§ããµãŒãºã»ãã€ãã¡ã¢ãããŒãã»ã¹ã«ãŒã»ããã£ãããŒãããžãã¯ã¯èŠèŠçã§çè§£ãããããæå°éã®å°éå ·ã§æŒããããšãã§ããŸãã
- ã¹ãã³ãžããŒã«ããžãã¯ïŒ ã¹ãã³ãžããŒã«ã«ãŒãã£ã³ãã¹ãã³ãžããŒã«ã¯éåžžã«çšéãåºããé©ããšéæ³ã®ç¬éãåµãåºãããã«äœ¿çšã§ããŸãã
- ã¡ã³ã¿ãªãºã ïŒ èªå¿è¡ãäºèšãšãã§ã¯ããã¡ã³ã¿ãªãºã ã¯éåžžã«é åçã§ãããæŸåçãŸãã¯æå®³ãšèŠãªãããå¯èœæ§ã®ãã䞻匵ãããªãããã«æ³šæããŠãã ããã
- ãªã³ãã³ã°ãªã³ã°ïŒãããã¥ã¢ïŒïŒ ããžãã¯ã®å€å žã§ãããªã³ãã³ã°ãªã³ã°ã¯ãç¹ã«ãã±ãããµã€ãºã®å°åçã§ã¯ãèŠèŠçãªã¹ãã¯ã¿ã¯ã«ãæäŸããŸãã
C. ãã¯ããã¯ã®ç¿åŸ
ã¬ããŒããªãŒãéžãã ããé¢é£ãããã¯ããã¯ã®ç¿åŸã«å°å¿µããŠãã ãããããªãã®åããæ»ããã§ãèªç¶ã§ãæ€åºäžèœã«ãªããŸã§ãçµ¶ãéãªãç·Žç¿ããŠãã ããã以äžã«æ³šæãæã£ãŠãã ããïŒ
- ã¹ã©ã€ãã³ãïŒæå ã®æ©æ¥ïŒïŒ ã«ãŒãæäœãã³ã€ã³ãã³ããªã³ã°ããã®ä»ã®ã¯ããŒã¹ã¢ãããã¯ããã¯ã®ããã«ã匷åãªã¹ã©ã€ãã³ãã¹ãã«ãéçºããŠãã ãããé¡ã®åã§ç·Žç¿ãããã¯ããã¯ã®æ¬ é¥ãç¹å®ããŠä¿®æ£ããŸãã
- ãã¹ãã£ã¬ã¯ã·ã§ã³ïŒæ³šæã®èªå°ïŒïŒ ç§å¯ã®åãããæ³šæããããããã«ããã¹ãã£ã¬ã¯ã·ã§ã³ã广çã«äœ¿çšããããšãåŠã³ãŸããããã«ã¯ã芳客ã®èŠç·ãå¶åŸ¡ãããããã¹ãïŒãã¿ãŒïŒã§åœŒããããããæåŸ ã®ç¬éãäœãåºãããšãå«ãŸããŸãã
- ãã¬ãŒã³ããŒã·ã§ã³ïŒ èŠ³å®¢ãæ¹ãã€ããããžãã¯ãããä¿¡ããããé åçãªãã¬ãŒã³ããŒã·ã§ã³ã¹ã¿ã€ã«ãéçºããŸããããã«ã¯ãæç¢ºã§ç°¡æœãªèšèã䜿ããã¢ã€ã³ã³ã¿ã¯ããåããããã©ãŒãã³ã¹ã«åæ§ãæ³šå ¥ããããšãå«ãŸããŸãã
- ç·Žç¿ãç·Žç¿ããŸãç·Žç¿ïŒ ã«ãŒãã£ã³ã第äºã®å€©æ§ã«ãªããŸã§ãªããŒãµã«ãéããŸããå人ãå®¶æã®åã§æŒããŠãã£ãŒãããã¯ãåŸãŠãããã©ãŒãã³ã¹ãæŽç·ŽãããŸããèªåèªèº«ã®ããã©ãŒãã³ã¹ãé²ç»ããåããåæããŠæ¹åã®äœå°ãããé åãç¹å®ããŸãã
III. ããã©ãŒãã³ã¹ã®ãã«ãœããšãã¿ãŒãéçºãã
ããªãã®ããã©ãŒãã³ã¹ãã«ãœããšãã¿ãŒã¯ãããžãã¯ã®ãã¯ããã¯ãšåããããéèŠã§ããããããããªãã®ããã©ãŒãã³ã¹ããŠããŒã¯ã§é åçãªãã®ã«ããŸãã
A. ãã«ãœãã®äœæ
ããªãã®ãã«ãœãã¯ãããã©ãŒãã³ã¹äžã«ããªããäœçŸãããã£ã©ã¯ã¿ãŒã§ããããã¯æ¬ç©ã§ãé åçã§ãããªãèªèº«ã®æ§æ Œãšäžè²«ããŠããã¹ãã§ãããã«ãœããäœæããéã«ã¯ã以äžã®èŠçŽ ãèæ ®ããŠãã ããïŒ
- çæ£æ§ïŒ èªåèªèº«ã«å¿ å®ã§ãããèªåã§ãªã誰ãã«ãªãããšããªãã§ãã ãããæãé åçãªããã©ãŒããŒã¯ãæ¬ç©ã§èŠªãã¿ããã人ã ã§ãã
- ç¬èªæ§ïŒ ä»ã®ããžã·ã£ã³ãšã¯ç°ãªããåæ§çã§èšæ¶ã«æ®ããã«ãœããéçºããŠãã ãããããªããä»ã®ããžã·ã£ã³ãšéããã®ã«ãããã®ã¯äœã§ããïŒ
- ãšã³ã²ãŒãžã¡ã³ãïŒå¥œæãæãŠã芪ãã¿ããããã«ãœããäœæããŠãã ããã芳客ã¯ãå奜çã§é åçãªããã©ãŒããŒãšã€ãªãããããã§ãã
- äžè²«æ§ïŒ ããã©ãŒãã³ã¹å šäœãéããŠäžè²«ãããã«ãœããç¶æããŠãã ããããã£ã©ã¯ã¿ãŒãæ åºŠãæ¥ã«å€ããããšã¯é¿ããŠãã ããã
- ãªãµãŒãïŒ ããªãèªèº«ã®æåãèæ¯ããã®èŠçŽ ããã«ãœãã«åãå ¥ããããšãæ€èšããŠãã ãããäŸãã°ãã€ã³ãåºèº«ã®ããžã·ã£ã³ã¯ãäŒçµ±çãªã€ã³ãã®è¡£è£ ã鳿¥œãããã©ãŒãã³ã¹ã«åãå ¥ãããããããŸãããæ¥æ¬åºèº«ã®ããžã·ã£ã³ã¯ãæ¥æ¬ã®èªããããã©ãŒãã³ã¹ã¢ãŒãã®èŠçŽ ãåãå ¥ãããããããŸããã
B. é åçãªãã¿ãŒãæžã
ãã¿ãŒã¯ãããªãã®ããžãã¯ããªãã¯ã«äŒŽã話ãèšèã§ããããã¯æçã§ãé¢çœããã€ãªã¥ãŒãžã§ã³ãé«ããããã«èšèšãããã¹ãã§ãã
- æå¿«ãïŒ çè§£ããããæç¢ºã§ç°¡æœãªèšèã䜿çšããŠãã ããã芳客ã銎æã¿ã®ãªãå°éçšèªãæè¡çšèªã®äœ¿çšã¯é¿ããŠãã ããã
- ãšã³ã¿ãŒãã€ã¡ã³ãæ§ïŒ ãŠãŒã¢ã¢ãã¹ããŒãªãŒããªã³ã°ãå人çãªéžè©±ããã¿ãŒã«æ³šå ¥ããŠã芳客ãåŒãã€ãç¶ããŸãã
- ãã¹ãã£ã¬ã¯ã·ã§ã³ïŒ ç§å¯ã®åãããèŠ³å®¢ã®æ³šæããããããã«ãã¿ãŒã䜿çšããŸããããã«ã¯ã質åãããããåè«ãèšã£ãããç©èªãèªã£ããããããšãå«ãŸããŸãã
- é¢é£æ§ïŒ ãã¿ãŒãæŒããŠããããªãã¯ã«é¢é£ä»ããŸããããªãã¯ã®çæžãã説æãããµã¹ãã³ã¹ãæ§ç¯ããæåŸ æãåµãåºããŸãã
- é©å¿æ§ïŒ ç°ãªã芳客ã«åãããŠãã¿ãŒãé©å¿ãããæºåãããŠãã ããããã芳客ã«ããŸãããããšããå¥ã®èг客ã«ã¯ããŸããããªããããããŸãããæåçãªéãã«ææã«ãªããèšèé£ãããŠãŒã¢ã¢ãé©å®èª¿æŽããŠãã ããã
- ç·Žç¿ïŒ ãã¿ãŒã第äºã®å€©æ§ã«ãªããŸã§ãªããŒãµã«ããŸããã¯ã£ãããšèªä¿¡ãæã£ãŠè©±ãã芳客ãåŒãã€ãç¶ããããã«å£°ã®ããŒã³ãããŒã¹ãå€ããç·Žç¿ãããŸãã
- äŸïŒ åã«ããã®ã«ãŒããèŠãŠãã ããããšèšã代ããã«ãããã®ã«ãŒãã«ã¯ç§å¯ããããŸããããã¯æ ããããã£ãŠããŸãâŠçŽ æŽãããã©ãããžããã®çŽ æŽãããå Žæãã©ããã*ããªã*ã¯ç¥ã£ãŠããã§ããããâŠïŒããšèšããããããŸããã
IV. èŠ³å®¢ãæ¹ãã€ããæè¡ããã¹ã¿ãŒãã
ã¹ããªãŒãããžãã¯ã§ã¯ãèŠ³å®¢ãæ¹ãã€ããããšãæãéèŠã§ãã人ã ã®æ³šæãåŒããããã©ãŒãã³ã¹ã«åŒã蟌ã¿ã楜ããŸãç¶ããå¿ èŠããããŸãã
A. 芳客ãéãã
èŠ³å®¢ãæ¹ãã€ããæåã®ã¹ãããã¯ããããã芳客ãéããããšã§ãã人ã ãåŒã蟌ãããã®ããã€ãã®ãã³ãã以äžã«ç€ºããŸãïŒ
- å ŽæïŒ èŠèªæ§ãé«ããæ©è¡è ã®æµããè¯ãå Žæãéžã³ãŸããã©ã³ãããŒã¯ã芳å åæãå ¬å ±äº€éæ©é¢ã®ããã®è¿ãã§æŒããããšãæ€èšããŠãã ããã
- ãšãã«ã®ãŒïŒ ãšãã«ã®ãŒãšç±æãæŸã¡ãŸãã埮ç¬ã¿ãã¢ã€ã³ã³ã¿ã¯ããåããæè¿çãªé°å²æ°ãäœãåºããŸãã
- ãã£ãŒã¶ãŒïŒ 人ã ã®æ³šæãåŒãããã«ãçŽ æ©ãèŠèŠçã«é åçãªããªãã¯ããå§ããŸããããã¯ãç°¡åãªã«ãŒãããªãã¯ãã³ã€ã³ã®æ¶å€±ããŸãã¯èŠèŠçãªå€åãªã©ã§ãã
- æåŸ ïŒ äººã ãç«ã¡æ¢ãŸãããŠèŠãããã«æåŸ ããŸãããçŽ æŽãããããžãã¯ãèŠã«æ¥ãŠãã ããïŒãããé©ãã®æºåãããŠãã ããïŒãã®ãããªãã¬ãŒãºã䜿ããŸãã
- 鳿¥œïŒ ç¥ãã®ãããªé°å²æ°ãäœãåºãããã«é³æ¥œã䜿çšããããšãæ€èšããŸããããªãã®ããã©ãŒãã³ã¹ã¹ã¿ã€ã«ã«é©ããã¢ããããŒããªé³æ¥œãéžã³ãŸãããã ããéšé³æ¡äŸã«æ³šæããå¿ èŠãªèš±å¯ãååŸããŠãã ããã
- çæ¿ïŒ ãããã¶ã€ã³ãããçæ¿ã¯ã泚æãåŒãã人ã ã«ããªãã®ããã©ãŒãã³ã¹ã«ã€ããŠç¥ãããã®ã«åœ¹ç«ã¡ãŸããããªãã®ååãããªãã®æŒæã®ç°¡åãªèª¬æããããŠè¡ååèµ·ïŒäŸïŒããããæè¿ãïŒãå«ããŸãã
B. 圌ãã®æ³šæãåŒãç¶ãã
芳客ãéãããã圌ãã®æ³šæãåŒãç¶ããå¿ èŠããããŸãã圌ããæ¹ãã€ãç¶ããããã®ããã€ãã®ãã³ãã以äžã«ç€ºããŸãïŒ
- ã¢ã€ã³ã³ã¿ã¯ãïŒ å人çãªã€ãªãããäœãããã«ã芳客ã®ã¡ã³ããŒãšã¢ã€ã³ã³ã¿ã¯ããåããŸãã
- åå ïŒ èŠ³å®¢ã®ã¡ã³ããŒãããã©ãŒãã³ã¹ã«åå ãããŸãã圌ãã«ã«ãŒããéžãã§ããã£ãããç©ãä¿æããŠããã£ãããããªãã¯ãæäŒã£ãŠããã£ããããŸãã
- ãŠãŒã¢ã¢ïŒ èŠ³å®¢ãæ¥œããŸãç¶ããããã«ãããã©ãŒãã³ã¹ã«ãŠãŒã¢ã¢ãæ³šå ¥ããŸããåè«ãèšã£ãããé¢çœã芳å¯ãããããèªåèªèº«ããããã£ããããŸãã
- ãµã¹ãã³ã¹ïŒ æåŸ ã®ç¬éãäœãåºãããšã§ãµã¹ãã³ã¹ãæ§ç¯ããŸããåçãªéã䜿ããã¯ã©ã€ããã¯ã¹ã«åããŠçãäžããèŠ³å®¢ã«æ¬¡ã«äœãèµ·ãããèããããŸãã
- 倿§æ§ïŒ 芳客ãåŒãã€ãç¶ããããã«ããã©ãŒãã³ã¹ã倿§åããŸããã¬ããŒããªãŒãæ··ãåãããããŒã¹ãå€ããæ°é®®ããä¿ã€ããã«æ°ããèŠçŽ ãå°å ¥ããŸãã
- 芳客ãèªãïŒ èŠ³å®¢ã®åå¿ã«æ³šæãæããããã«å¿ããŠããã©ãŒãã³ã¹ã調æŽããŸãã圌ããéå±ããŠããããã«èŠããããå¥ã®ããªãã¯ã詊ããããã¬ãŒã³ããŒã·ã§ã³ã®ã¹ã¿ã€ã«ãå€ããŸãã圌ããæ¹ãã€ããããŠããå Žåã¯ããã®ç±æãåºã«ããã«èšæ¶ã«æ®ãäœéšãåµãåºããŸãã
C. ã€ãžãå°é£ãžã®å¯ŸåŠ
ã€ãžãå°é£ãžã®å¯ŸåŠã¯ãã¹ããªãŒãããžãã¯ã®é¿ããããªãéšåã§ãããããã®ç¶æ³ãåªé ã«åŠçããããã®ããã€ãã®ãã³ãã以äžã«ç€ºããŸãïŒ
- å·éãä¿ã€ïŒ æã£ãããé²åŸ¡çã«ãªã£ããããªãã§ãã ãããã€ãžãé£ã°ã人ã倱瀌ã§ãã£ãŠããå·éã§ãããã§ãã·ã§ãã«ãªæ 床ãä¿ã¡ãŸãã
- ãŠãŒã¢ã¢ïŒ ç¶æ³ãåãããããã«ãŠãŒã¢ã¢ã䜿ããŸããã€ãžãé£ã°ã人ããã¿ã«åè«ãèšã£ãããèªåèªèº«ããããã£ããããŸãã
- 圌ããç¡èŠããïŒ ã€ãžãé£ã°ã人ãéªéãããŠããå Žåã¯ãåã«åœŒããç¡èŠããŠããã©ãŒãã³ã¹ãç¶ããŸããã»ãšãã©ã®ã€ãžã¯æçµçã«èå³ã倱ã£ãŠå»ã£ãŠãããŸãã
- 圌ãã«çŽæ¥è©±ããããïŒ ã€ãžãç¡èŠããŠã广ããªãå Žåã¯ãçŽæ¥ãããäžå¯§ã«è©±ããããŸããããèå³ãæã£ãŠããã ãããããšãããããŸãããç§ã¯ä»ã®èŠ³å®¢ãæ¥œããŸããããšããŠããŸããã·ã§ãŒã®çµããã«è³ªåãããŠããã ããŸãããïŒãã®ããã«èšããŸãã
- ãããæŒæã®äžéšã«ããïŒ äžéšã®ã€ãžã¯ãã åå ãããã ãã§ãã圌ããã¢ã·ã¹ã¿ã³ããšããŠæãå ¥ããŸããããããåžžã«äž»å°æš©ãæ¡ãç¶ããŸãã
- ã»ãã¥ãªãã£ïŒ ã€ãžãé£ã°ãäººãæ»æçãŸãã¯è è¿«çã«ãªã£ãå Žåã¯ãèŠåå¡ãŸãã¯èŠå¯ãåŒã³ãŸããããªãã®å®å šãæåªå ã§ãã
V. ã¹ããªãŒãããžãã¯ã®ããžãã¹
ã¹ããªãŒãããžãã¯ã¯åãªãèžè¡åœ¢åŒã§ã¯ãªããããžãã¹ã§ããããŸããæåããããã«ã¯ããããããžãã¹ãšããŠæ±ãã財åãããŒã±ãã£ã³ã°ãããžã¹ãã£ã¯ã¹ã广çã«ç®¡çããå¿ èŠããããŸãã
A. ãããïŒæŒããå ŽæïŒã®èšå¶
ããªãã®ãããã¯ããªããæŒãããšãªã¢ã§ããããã¯æž æœã§ãæŽçãããèŠèŠçã«é åçã§ããã¹ãã§ããããããèšå¶ããéã«ã¯ã以äžã®èŠçŽ ãèæ ®ããŠãã ããïŒ
- ã¹ããŒã¹ïŒ ããªãã®ããã©ãŒãã³ã¹ãšèг客ãå容ããã®ã«ååãªå€§ããã®ããããéžã³ãŸãã
- èŠèªæ§ïŒ èŠèªæ§ãé«ããæ©è¡è ã®æµããè¯ãããããéžã³ãŸãã
- ã¢ã¯ã»ã·ããªãã£ïŒ ãã¹ãŠã®å¹Žéœ¢ãèœåã®äººã ãç°¡åã«ã¢ã¯ã»ã¹ã§ããããããéžã³ãŸãã
- èš±å¯ïŒ å°æ¹èªæ²»äœããå¿ èŠãªèš±å¯ãã©ã€ã»ã³ã¹ãååŸããŸãã
- é°å²æ°ïŒ æè¿çã§é åçãªé°å²æ°ãäœãåºããŸããè£ é£Ÿãç §æã鳿¥œã䜿ã£ãŠãããã匷åããŸãã
- çæ¿ïŒ ããªããããããå¯ä»ã®ããã«æŒããŠããããšãæç¢ºã«ç€ºãçæ¿ã衚瀺ããŸãã
- å®å šæ§ïŒ ããªããšèг客ã®äž¡æ¹ã«ãšã£ãŠããããå®å šã§ããããšã確èªããŸããæ©è¡è ã®éãéã«é害ç©ã眮ããªãããã«ããåšå²ã«æ³šæãæããŸãã
B. 財å管ç
財å管çã¯ãããªãã®ã¹ããªãŒãããžãã¯ããžãã¹ã®é·æçãªæåã«äžå¯æ¬ ã§ãããéã广çã«ç®¡çããããã®ããã€ãã®ãã³ãã以äžã«ç€ºããŸãïŒ
- åå ¥ãšæ¯åºã®è¿œè·¡ïŒ ãã¹ãŠã®åå ¥ãšæ¯åºãèšé²ããŸããããã«ãããã©ãã ãã®ãéã皌ãã§ããããã©ãã§äœ¿ã£ãŠããããçè§£ããã®ã«åœ¹ç«ã¡ãŸãã
- äºç®ã®èšå®ïŒ ãéã广çã«ç®¡çããããã«äºç®ãäœæããŸããå°éå ·ãè¡£è£ ã亀éè²»ãªã©ã®å¿ é çµè²»ã«è³éãå²ãåœãŠãŸãã
- çšéã®ããã®è²¯èïŒ çšéãæ¯æãããã«åå ¥ã®äžéšã確ä¿ããŸããçšåäžã®çŸ©åãçè§£ããããã«ãçšåå°éå®¶ã«çžè«ããŠãã ããã
- ããžãã¹ãžã®æè³ïŒ åå ¥ã®äžéšãããžãã¹ã«åæè³ããŸããããã«ã¯ãæ°ããå°éå ·ã®è³Œå ¥ãããžãã¯ã®ã¬ãã¹ã³ã®åè¬ãããžãã¯ã®ã³ã³ãã³ã·ã§ã³ãžã®åå ãªã©ãå«ãŸããŸãã
- è€æ°ã®æ¯æãæ¹æ³ã®åãå ¥ãïŒ çŸéã«å ããŠãã¯ã¬ãžããã«ãŒããã¢ãã€ã«æ±ºæžã®åãå ¥ããæ€èšããŸããå€ãã®äººã ãçŸéãæã¡æ©ãããšã奜ãŸãªããããããã«ããåçãå¢å ããå¯èœæ§ããããŸãã
C. ããªãã®æŒæã®ããã¢ãŒã·ã§ã³
ããªãã®æŒæãããã¢ãŒã·ã§ã³ããããšã¯ãæ°ãã芳客ãåŒãã€ãããã©ã³ããæ§ç¯ããããã«äžå¯æ¬ ã§ããã¹ããªãŒãããžãã¯ããžãã¹ãããŒã±ãã£ã³ã°ããããã®ããã€ãã®ãã³ãã以äžã«ç€ºããŸãïŒ
- ãœãŒã·ã£ã«ã¡ãã£ã¢ïŒ InstagramãFacebookãYouTubeãªã©ã®ãã©ãããã©ãŒã ã§ãœãŒã·ã£ã«ã¡ãã£ã¢ã®ãã¬ãŒã³ã¹ãäœæããŸããããã©ãŒãã³ã¹ã®ãããªãæçš¿ããèå°è£ã®ã³ã³ãã³ããå ±æãããã¡ã³ãšäº€æµããŸãã
- ãŠã§ããµã€ãïŒ ããªãã®æŒæã玹ä»ãããµãŒãã¹ã«é¢ããæ å ±ãæäŸãã人ã ããã©ã€ããŒãã€ãã³ãã«ããªããäºçŽã§ããããã«ããããã®ãŠã§ããµã€ããäœæããŸãã
- ååºïŒ ååºãæã¡æ©ããããªãã®æŒæã«èå³ãæã£ãŠãã人ã ã«é ããŸãã
- ãã©ã·ãšãã¹ã¿ãŒïŒ ããã©ãŒãã³ã¹ã宣äŒããããã«ã人éãã®å€ããšãªã¢ã§ãã©ã·ããã¹ã¿ãŒãé åžããŸãã
- ãããã¯ãŒãã³ã°ïŒ ä»ã®ããã©ãŒããŒãäŒå Žã®ãªãŒããŒãã€ãã³ãã®äž»å¬è ãšãããã¯ãŒã¯ãç¯ããŸããããžãã¯ã®ã³ã³ãã³ã·ã§ã³ãã¯ãŒã¯ã·ã§ããã«åå ããŠãæ°ãã人ã ãšåºäŒããæ°ããã¹ãã«ãåŠã³ãŸãã
- ããŒã«ã«ã¡ãã£ã¢ïŒ å°å ã®æ°èãã©ãžãªå±ããã¬ãå±ã«é£çµ¡ãåããããªãã®æŒæã®å®£äŒãããŠããããŸãã
- ãªã³ã©ã€ã³ãã£ã¬ã¯ããªïŒ ãªã³ã©ã€ã³ãã£ã¬ã¯ããªãæ€çŽ¢ãšã³ãžã³ã«ããªãã®æŒæãæ²èŒããŸããããã«ããã人ã ãã¹ããªãŒãããã©ãŒããŒãæ¢ããŠãããšãã«èŠã€ãããããªããŸãã
- å£ã³ãïŒ æºè¶³ãã芳客ã«ããªãã®æŒæã«ã€ããŠå£ã³ããåºãããã奚å±ããŸããå£ã³ãããŒã±ãã£ã³ã°ã¯ããã©ã³ããæ§ç¯ããããã®æã广çãªæ¹æ³ã®1ã€ã§ãã
VI. æ³çããã³å«ççèå¯
ã¹ããªãŒãããžãã¯ã¯ãä»ã®ã©ã®å ¬å ±ã®ããã©ãŒãã³ã¹ãšåæ§ã«ãç¹å®ã®æ³çããã³å«ççèå¯ã䌎ããŸããããããèªèãã責任ãæã£ãŠè¡åããããšãéèŠã§ãã
A. èš±å¯ãšã©ã€ã»ã³ã¹
å€ãã®éœåžãèªæ²»äœã§ã¯ãã¹ããªãŒãããã©ãŒããŒã«èš±å¯ãã©ã€ã»ã³ã¹ã®ååŸã矩åä»ããŠããŸããããªãã®å°åã®èŠä»¶ã確èªããããã«ãå°æ¹èªæ²»äœã«ç¢ºèªããŠãã ãããé©åãªèš±å¯ãªãã§æŒãããšã眰éã鮿ã«ã€ãªããå¯èœæ§ããããŸãã
B. èäœæš©ãšç¥ç財ç£
èäœæš©ãšç¥çè²¡ç£æ³ãå°éããŠãã ãããããªããæ³çã«æŒããæš©å©ãååŸããŠããªãããžãã¯ããªãã¯ãæŒããªãã§ãã ãããããã©ãŒãã³ã¹ã§é³æ¥œããã®ä»ã®èäœæš©ã§ä¿è·ãããçŽ æã䜿çšããŠããå Žåã¯ãå¿ èŠãªã©ã€ã»ã³ã¹ãæã£ãŠããããšã確èªããŠãã ããã
C. æåçæåæ§
ç°ãªãåœãå°åã§æŒããéã«ã¯ãæåçãªèŠç¯ãæåæ§ã«æ³šæããŠãã ãããäžå¿«ãŸãã¯ç¡ç€ŒãšèŠãªãããå¯èœæ§ã®ããèšèããžã§ã¹ãã£ãŒãããŒãã®äœ¿çšã¯é¿ããŠãã ãããæŒããåã«å°å ã®æåãç¿æ £ã調ã¹ãŠãã ããã
D. å ¬å ±ã¹ããŒã¹ã®å°é
å ¬å ±ã¹ããŒã¹ãå°éããŠæ±ã£ãŠãã ããããŽããæšãŠããã財ç£ãæå·ããããæ©è¡è ã®éè¡ã劚ãããããªãã§ãã ãããåããã©ãŒãã³ã¹ã®åŸã«ããããæž æãããã®ãšãªã¢ãè¯å¥œãªç¶æ ã«ä¿ã¡ãŸãã
E. èª å®ããšéææ§
芳客ã«å¯ŸããŠèª å®ã§éæã§ãã£ãŠãã ãããããªãã®èœåãæŒããŠãããšãã§ã¯ãã«ã€ããŠèåœã®äž»åŒµãããªãã§ãã ãããããªããããããå¯ä»ã®ããã«æŒããŠãããšããäºå®ãæç¢ºã«ããŠãã ããã
VII. ç°ãªãæåã芳客ãžã®é©å¿
ã¹ããªãŒãããžãã¯ã¯ã°ããŒãã«ãªèžè¡åœ¢åŒã§ãããç°ãªãåœãæåã§æŒããæ©äŒããããããããŸãããç°ãªã芳客ã«ããã©ãŒãã³ã¹ãé©å¿ãããããšã¯ãæåã®ããã«äžå¯æ¬ ã§ãã
A. èšèª
çŸå°ã®èšèªã話ããªãåœã§æŒããå Žåã¯ãããã€ãã®åºæ¬çãªãã¬ãŒãºãåŠã¶ããšãæ€èšããŠãã ãããã»ãã®æ°èªã§ãã芳客ãšã®ä¿¡é Œé¢ä¿ãç¯ãã®ã«å€§ãã«åœ¹ç«ã¡ãŸãããããã¯ãèšèªã®å£ãè¶ããèŠèŠçãªããžãã¯ã«çŠç¹ãåœãŠãŠãã ããã
B. ãŠãŒã¢ã¢
ãŠãŒã¢ã¢ã¯æ®éçãªèšèªã§ãããäœãé¢çœããšããããã¯æåã«ãã£ãŠå€§ããç°ãªããŸããããã©ãŒãã³ã¹ã§ãŠãŒã¢ã¢ã䜿çšããéã«ã¯æ³šæããäžå¿«ãŸãã¯ç¡ç€ŒãšèŠãªãããå¯èœæ§ã®ããåè«ã¯é¿ããŠãã ããã
C. ãžã§ã¹ãã£ãŒ
ç¹å®ã®ãžã§ã¹ãã£ãŒãç°ãªãæåã§ç°ãªãæå³ãæã€å¯èœæ§ãããããšã«æ³šæããŠãã ãããããæåã§ç¡å®³ãšããããžã§ã¹ãã£ãŒããå¥ã®æåã§ã¯äžå¿«ã«æããããããããŸãããå°å ã®ç¿æ £ã調ã¹ã誀解ãããå¯èœæ§ã®ãããžã§ã¹ãã£ãŒã®äœ¿çšã¯é¿ããŠãã ããã
D. æè£
æŒããŠããæåã«é©ããæè£ ãããŠãã ãããé²åºãå€ãããããŸãã¯ç¡ç€ŒãšèŠãªãããå¯èœæ§ã®ããæè£ ã¯é¿ããŠãã ãããå°å ã®ãã¬ã¹ã³ãŒãã調ã¹ãããã«åŸã£ãŠæè£ ãããŠãã ããã
E. 鳿¥œ
æŒããŠããæåã«é©ãã鳿¥œãéžãã§ãã ãããäžå¿«ãŸãã¯ç¡ç€ŒãšèŠãªãããå¯èœæ§ã®ãã鳿¥œã®äœ¿çšã¯é¿ããŠãã ãããå°å ã®é³æ¥œã·ãŒã³ã調ã¹ã人æ°ãããã奜è©ãªé³æ¥œãéžãã§ãã ããã
F. ã¹ããŒãªãŒããªã³ã°
ã¹ããŒãªãŒããªã³ã°ã¯ãç°ãªãæåã®èг客ãšã€ãªããããã®åŒ·åãªæ¹æ³ã§ããæ®éçã§ãããããèæ¯ãæã€äººã ã®å¿ã«é¿ãç©èªã䜿çšããŠãã ãããããªãèªèº«ã®æåã«ç¹æãããããŸãã¯äžå¿«ãšèŠãªãããå¯èœæ§ã®ããç©èªã®äœ¿çšã¯é¿ããŠãã ããã
VIII. ç¶ç¶çãªæ¹åãšåŠç¿
ã¹ããªãŒãããžã·ã£ã³ã®æ ã¯ãç¶ç¶çãªæ¹åãšåŠç¿ã®æ ã§ããæ°ããç¥èãæ±ããã¹ãã«ã磚ããããã©ãŒãã³ã¹ã®éçãæŒãåºããããšã決ããŠãããªãã§ãã ããã
A. ç·Žç¿ãšãªããŒãµã«
ç·Žç¿ãšãªããŒãµã«ã¯ãã¹ãã«ã磚ããããã©ãŒãã³ã¹ãæŽç·Žãããããã«äžå¯æ¬ ã§ããæ¯æ¥æéãå²ããŠãããžãã¯ããªãã¯ãç·Žç¿ãããã¿ãŒããªããŒãµã«ããæ°ããã¢ã€ãã¢ã詊ããŠãã ããã
B. ã¡ã³ã¿ãŒã·ãã
çµéšè±å¯ãªã¹ããªãŒãããžã·ã£ã³ããã®ã¡ã³ã¿ãŒã·ãããæ±ããŠãã ããã圌ãã®æåãšå€±æããåŠã³ãããã©ãŒãã³ã¹ãæ¹åããæ¹æ³ã«ã€ããŠã¢ããã€ã¹ãæ±ããŠãã ããã
C. ããžãã¯ã®ã³ã³ãã³ã·ã§ã³ãšã¯ãŒã¯ã·ã§ãã
ããžãã¯ã®ã³ã³ãã³ã·ã§ã³ãã¯ãŒã¯ã·ã§ããã«åå ããŠãæ°ãããã¯ããã¯ãåŠã³ãä»ã®ããžã·ã£ã³ãšãããã¯ãŒã¯ãç¯ããããžãã¯çã®ææ°ãã¬ã³ãã«ã€ããŠææ°æ å ±ãå ¥æããŠãã ããã
D. æžç±ãšãããª
ããžãã¯ã®çè«ããã¯ããã¯ãããã©ãŒãã³ã¹ã«é¢ããæžç±ãèªã¿ããããªãèŠãŠãã ããããªã³ã©ã€ã³ã峿žé€šã«ã¯ãç¥èãåºããã¹ãã«ãåäžãããã®ã«åœ¹ç«ã€ç¡æ°ã®ãªãœãŒã¹ããããŸãã
E. èªå·±åç
èªåã®ããã©ãŒãã³ã¹ãæ¯ãè¿ããæ¹åãã¹ãé åãç¹å®ããããã®æéãåã£ãŠãã ãããäœãããŸããã£ããïŒäœããã£ãšããŸãã§ãããïŒèг客ã¯äœã«åå¿ãããïŒãã®ãã£ãŒãããã¯ã䜿ã£ãŠããã©ãŒãã³ã¹ãæŽç·Žãããããè¯ãããžã·ã£ã³ã«ãªã£ãŠãã ããã
IX. çµè«ïŒæ ãåãå ¥ãã
ã¹ããªãŒãããžãã¯ã®èžè¡ããã¹ã¿ãŒããããšã¯ãææŠçã§ãããªãããããããã®ããæ ã§ããããã«ã¯ç®èº«ãå¿èããããŠä»äººã楜ããŸããããšãžã®æ ç±ãå¿ èŠã§ãããã¯ããã¯ããã¹ã¿ãŒããããã©ãŒãã³ã¹ãã«ãœããéçºããèŠ³å®¢ãæ¹ãã€ããããªãã®æŒæãããžãã¹ãšããŠæ±ãããšã§ãã¹ããªãŒãããžã·ã£ã³ãšããŠæåããå å®ãããã£ãªã¢ãç¯ãããšãã§ããŸãã
æ ãåãå ¥ããçµéšããåŠã³ãåµé æ§ã®éçãæŒãåºãç¶ããããšãå¿ããªãã§ãã ãããäžçã¯ããªãã®èå°ã§ãããããå€ã«åºãŠãããªãã®ããžãã¯ã§èг客ãé©ãããŸãããïŒ