ã°ããŒãã«ãµãã©ã€ãã§ãŒã³ãšããžã¹ãã£ã¯ã¹ãããã¯ãŒã¯ã«ããã茞éæé©åãå¹çæ§ã®åäžãã³ã¹ãåæžãããã³æç¶å¯èœæ§ã®æšé²ã®ããã®å¹æçãªæŠç¥ãæ¢æ±ããŸãã
ã°ããŒãã«èŒžéæé©åïŒå¹çæ§ãšæç¶å¯èœæ§ã®ããã®æŠç¥
仿¥ã®çžäºæ¥ç¶ãããäžçã§ã¯ã茞éã¯ã°ããŒãã«è²¿æã®çåœç·ã§ãã茞éããã»ã¹ãæé©åããããšã¯ãããããèŠæš¡ã®äŒæ¥ã«ãšã£ãŠéåžžã«éèŠã§ãããã³ã¹ãåæžãå¹çåäžã顧客æºè¶³åºŠåäžãããã³ç°å¢ãžã®åœ±é¿ã®æå°åãå¯èœã«ããŸãããã®å æ¬çãªã¬ã€ãã§ã¯ãã°ããŒãã«ãªã³ã³ããã¹ãã§èŒžéã®æé©åãå®çŸããããã®äž»èŠãªæŠç¥ãšãã¯ãããžãŒã«ã€ããŠèª¬æããŸãã
茞éæé©åã®ç¯å²ã®çè§£
茞éæé©åã«ã¯ã次ã®ãããªå¹ åºã掻åãå«ãŸããŸãã
- ã«ãŒãèšç»ãšæé©åïŒè·é¢ã亀éç¶æ³ãéè¡æãããã³é éæéæ ãªã©ã®èŠçŽ ãèæ ®ããŠãé éã«æé©ãªã«ãŒããæ±ºå®ããŸãã
- ã¢ãŒãéžæïŒã³ã¹ããé床ãããã³ç°å¢ãžã®é æ ®ã«åºã¥ããŠãæé©ãªèŒžéã¢ãŒãïŒãã©ãã¯ãééãèªç©ºãæµ·äžãªã©ïŒãéžæããŸãã
- æ··èŒãšç©ã¿éããïŒèŒžéã³ã¹ããåæžããå¹çãåäžãããããã«ãããå°ããªè²šç©ããã倧ããªè²šç©ã«çµåããŸãã
- é鿥è ã®éžæãšäº€æžïŒäŸ¡æ ŒããµãŒãã¹å質ãããã³ä¿¡é Œæ§ã«åºã¥ããŠæé©ãªé鿥è ãéžæããæå©ãªæéã亀æžããŸãã
- å庫ããã³æµéãããã¯ãŒã¯ã®èšèšïŒèŒžéè·é¢ãšã³ã¹ããæå°éã«æããããã«ãå庫ããã³æµéã»ã³ã¿ãŒã®å Žæãšæ§æãæé©åããŸãã
- ãã¯ãããžãŒã®æ¡çšïŒèŒžé管çã·ã¹ãã ïŒTMSïŒããã¬ããã£ã¯ã¹ãããã³ãã®ä»ã®ãã¯ãããžãŒã掻çšããŠãå¯èŠæ§ãå¶åŸ¡ãããã³æææ±ºå®ãæ¹åããŸãã
ã°ããŒãã«èŒžéæé©åã®ããã®äž»èŠãªæŠç¥
茞éæé©åæŠç¥ãæåãããã«ã¯ããµãã©ã€ãã§ãŒã³ã®ãã¹ãŠã®åŽé¢ãèæ ®ããå šäœçãªã¢ãããŒããå¿ èŠã§ããæ€èšãã¹ãäž»èŠãªæŠç¥ã次ã«ç€ºããŸãã
1. ããŒã¿äž»å°ã®æææ±ºå®
ããŒã¿ã¯ã茞éæé©åãæåãããããã®åºç€ã§ãã茞éã³ã¹ãã茞éæéããªã³ã¿ã€ã é éçãããã³ãã®ä»ã®äž»èŠæ¥çžŸè©äŸ¡ææšïŒKPIïŒã«é¢ããããŒã¿ãåéããã³åæããããšã«ãããäŒæ¥ã¯æ¹åã®äœå°ãããé åãç¹å®ããæ å ±ã«åºã¥ããæææ±ºå®ãè¡ãããšãã§ããŸãã
äŸïŒã°ããŒãã«ãªé»åæ©åšã¡ãŒã«ãŒã¯ãããŒã¿åæã䜿çšããŠèŒžéãããã¯ãŒã¯ã®ãã¿ãŒã³ãç¹å®ããç¹å®ã®ã¬ãŒã³ã§äžè²«ããŠé å»¶ãçºçããŠããããšãæããã«ããŸããã«ãŒãèšç»ãšé鿥è ã®å²ãåœãŠã調æŽããããšã«ãããå瀟ã¯å¹³å茞éæéã15ïŒ ççž®ããŸãã
2. ã«ãŒãã®æé©åãšèšç»
ã«ãŒããæé©åããããšã¯ã茞éã³ã¹ããåæžããé éæéãççž®ããããã«éåžžã«éèŠã§ããé«åºŠãªã«ãŒãæé©åãœãããŠã§ã¢ã¯ã次ã®ãããªããã€ãã®èŠçŽ ãèæ ®ã§ããŸãã
- ãªã¢ã«ã¿ã€ã ã®äº€éç¶æ³
- éè·¯èŠå¶
- é éæéæ
- è»äž¡å®¹é
äŸïŒãšãŒãããã®é£åæµéäŒç€Ÿã¯ãã«ãŒãæé©åãœãããŠã§ã¢ã䜿çšããŠã¹ãŒããŒããŒã±ãããžã®é éãèšç»ããŠããŸãããã®ãœãããŠã§ã¢ã¯ã亀éç¶æ³ãæ°è±¡æ¡ä»¶ãããã³é éæéæ ãªã©ã®èŠçŽ ãèæ ®ãããã®çµæãçææ¶è²»éã10ïŒ åæžããããªã³ã¿ã€ã é éçã5ïŒ åäžããŸãã
3. ã¢ãŒãã®æé©å
æé©ãªèŒžéã¢ãŒããéžæããããšã¯ãã³ã¹ããšèŒžéæéã«å€§ããªåœ±é¿ãäžããå¯èœæ§ã®ããéèŠãªæ±ºå®ã§ããäŒæ¥ã¯ã次ã®èŠçŽ ãèæ ®ããŠãããŸããŸãªã¢ãŒãéã®ãã¬ãŒããªããæ éã«è©äŸ¡ããå¿ èŠããããŸãã
- ã³ã¹ã
- é床
- ä¿¡é Œæ§
- ç°å¢ãžã®åœ±é¿
äŸïŒã¢ãžã¢ã®è¡£æåå°å£²æ¥è ã¯ãäžéšã®è²šç©ãèªç©ºè²šç©ããæµ·äžè²šç©ã«ç§»è¡ããäºåã«èšç»ããããé·ããªãŒãã¿ã€ã ãæŽ»çšããããšã§ã茞éã³ã¹ãã30ïŒ åæžããªãããé éæéãéµå®ããŠããŸãã
4. æ··èŒãšç©ã¿éãã
ããå°ããªè²šç©ããã倧ããªè²šç©ã«æ··èŒãããšãç¹ã«é·è·é¢èŒžéã®å Žåã茞éã³ã¹ããå€§å¹ ã«åæžã§ããŸããç©ã¿éããã«ã¯ãã©ã¹ããã€ã«é éã®ããã«å€§ããªè²šç©ãããå°ããªè²šç©ã«åå²ããããšãå«ãŸããŸãã
äŸïŒå®¶å ·ã¡ãŒã«ãŒã¯ãäžåœã®è€æ°ã®ãµãã©ã€ã€ãŒããã®è²šç©ããç±³åœãžã®æµ·äžèŒžéçšã®ãã«ã³ã³ããããŒãïŒFCLïŒã«æ··èŒããŸããããã«ãããã³ã³ããæªæºã®ããŒãïŒLCLïŒã§åºè·ããå Žåãšæ¯èŒããŠã茞éã³ã¹ããåæžãããŸãã
5. é鿥è ã®ç®¡çãšäº€æž
广çãªé鿥è ã®ç®¡çã«ã¯ãäŸ¡æ ŒããµãŒãã¹å質ãããã³ä¿¡é Œæ§ã«åºã¥ããŠæé©ãªé鿥è ãéžæããæå©ãªæéã亀æžããããšãå«ãŸããŸããäŒæ¥ã¯ãé鿥è ãšã®åŒ·åãªé¢ä¿ãæ§ç¯ãã宿çã«ãã®ããã©ãŒãã³ã¹ãè©äŸ¡ããå¿ èŠããããŸãã
äŸïŒã°ããŒãã«ãªè£œè¬äŒç€Ÿã¯ãTMSã䜿çšããŠé鿥è ã®ããã©ãŒãã³ã¹ã远跡ããæ¹åã®äœå°ãããé åãç¹å®ããŸããå瀟ã¯ãŸããå¯èœãªéãæé«ã®æéãåŸãããã«ã宿çãªé鿥è ã®äº€æžã宿œããŠããŸãã
6. ãã¯ãããžãŒã®å®è£
ãã¯ãããžãŒã¯ã茞éæé©åã«ãããŠéèŠãªåœ¹å²ãæãããŸãã茞é管çã·ã¹ãã ïŒTMSïŒã¯ãã«ãŒãèšç»ãé鿥è ã®éžæã貚ç©è¿œè·¡ãããã³ã¬ããŒãäœæãªã©ã茞éã®ãã¹ãŠã®åŽé¢ã管çããããã®äžå åããããã©ãããã©ãŒã ãæäŸããŸãããã¬ããã£ã¯ã¹ããªã¢ã«ã¿ã€ã ã®å¯èŠæ§ãã©ãããã©ãŒã ãªã©ã®ä»ã®ãã¯ãããžãŒã¯ãèŒžéæ¥åã«é¢ãã貎éãªæŽå¯ãæäŸã§ããŸãã
äŸïŒããžã¹ãã£ã¯ã¹ãããã€ããŒã¯ãTMSãå®è£ ããŠèŒžéããã»ã¹ãèªååããå¯èŠæ§ãåäžããããšã©ãŒãåæžããŸããTMSã¯ãå瀟ã®ä»ã®ã·ã¹ãã ãšçµ±åããã貚ç©ã®ã¹ããŒã¿ã¹ãšããã©ãŒãã³ã¹ã«é¢ãããªã¢ã«ã¿ã€ã ã®æŽæ°ãæäŸããŸãã
7. å庫ããã³æµéãããã¯ãŒã¯ã®æé©å
å庫ããã³æµéãããã¯ãŒã¯ã®èšèšã¯ã茞éã³ã¹ããšé éæéã«å€§ããªåœ±é¿ãäžããå¯èœæ§ããããŸããäŒæ¥ã¯ã茞éè·é¢ãæå°éã«æããåšåº«ã¬ãã«ãæé©åããããã«ãå庫ããã³æµéã»ã³ã¿ãŒã®å Žæãšæ§æãæ éã«æ€èšããå¿ èŠããããŸãã
äŸïŒeã³ããŒã¹äŒç€Ÿã¯ã販売ããŒã¿ãšé¡§å®¢ã®å ŽæãåæããŠãæ°ããæµéã»ã³ã¿ãŒã«æé©ãªå Žæãæ±ºå®ããŸãã顧客ã«è¿ãå Žæã«æµéã»ã³ã¿ãŒãé 眮ããããšã«ãããå瀟ã¯èŒžéã³ã¹ããåæžããé éæéãççž®ããŸãã
8. ã³ã©ãã¬ãŒã·ã§ã³ãšã³ãã¥ãã±ãŒã·ã§ã³
广çãªã³ã©ãã¬ãŒã·ã§ã³ãšã³ãã¥ãã±ãŒã·ã§ã³ã¯ã茞éæé©åãæåãããããã«äžå¯æ¬ ã§ããäŒæ¥ã¯ããµãã©ã€ã€ãŒãé鿥è ãããã³é¡§å®¢ãšç·å¯ã«é£æºããŠãæ å ±ãå ±æããæŽ»åã調æŽããå¿ èŠããããŸãã
äŸïŒå°å£²äŒç€Ÿã¯ãµãã©ã€ã€ãŒãšååããŠãã€ã³ããŠã³ã茞éãæé©åããŸããäºæž¬ãå ±æãã貚ç©ã調æŽããããšã«ãããå瀟ã¯èŒžéã³ã¹ããåæžããåšåº«ç®¡çãæ¹åããŸãã
9. æç¶å¯èœæ§ã€ãã·ã¢ãã
茞éæé©åã¯ãæç¶å¯èœæ§ã®ç®æšã«ãè²¢ç®ã§ããŸããçææ¶è²»éãåæžãã空è»è·é¢ãæå°éã«æããããç°å¢ã«åªãã茞éã¢ãŒãã䜿çšããããšã«ãããäŒæ¥ã¯äºé žåççŽ æåºéãåæžã§ããŸãã
äŸïŒæ¶è²»è²¡äŒç€Ÿã¯ãã©ã¹ããã€ã«é éçšã®é»æ°èªåè»ã®ããªãŒãã«æè³ããŸããããã«ãããå瀟ã®äºé žåççŽ æåºéãåæžããããã©ã³ãã€ã¡ãŒãžãåäžããŸãã
茞éæé©åã«ããããã¯ãããžãŒã®åœ¹å²
ãã¯ãããžãŒã¯ã茞éæé©åã®éèŠãªã€ããŒãã©ãŒã§ããããã€ãã®ãã¯ãããžãŒã¯ãäŒæ¥ãå¹çãåäžãããã³ã¹ããåæžãã顧客æºè¶³åºŠãé«ããã®ã«åœ¹ç«ã¡ãŸããäž»èŠãªãã¯ãããžãŒã«ã¯ã次ã®ãã®ããããŸãã
- 茞é管çã·ã¹ãã ïŒTMSïŒïŒTMSãœãªã¥ãŒã·ã§ã³ã¯ãã«ãŒãèšç»ãé鿥è ã®éžæã貚ç©è¿œè·¡ãããã³ã¬ããŒãäœæãªã©ã茞éã®ãã¹ãŠã®åŽé¢ã管çããããã®äžå åããããã©ãããã©ãŒã ãæäŸããŸããããã»ã¹ãèªååããå¯èŠæ§ãåäžãããããŒã¿äž»å°ã®æææ±ºå®ãå¯èœã«ããŸãã
- ãã¬ããã£ã¯ã¹ïŒãã¬ããã£ã¯ã¹ã·ã¹ãã ã¯ãGPSããã³ãã®ä»ã®ã»ã³ãµãŒã䜿çšããŠãè»äž¡ã®äœçœ®ãé床ãããã³çææ¶è²»éã远跡ããŸãããã®ããŒã¿ã䜿çšããŠãã«ãŒããæé©åãããã©ã€ããŒã®å®å šæ§ãåäžãããçæã³ã¹ããåæžã§ããŸãã
- ãªã¢ã«ã¿ã€ã ã®å¯èŠæ§ãã©ãããã©ãŒã ïŒãªã¢ã«ã¿ã€ã ã®å¯èŠæ§ãã©ãããã©ãŒã ã¯ã貚ç©ã®ãšã³ãããŒãšã³ãã®å¯èŠæ§ãæäŸããäŒæ¥ã¯èŒžéäžã®ååã远跡ããçºçããå¯èœæ§ã®ããåé¡ãäºåã«è§£æ±ºã§ããŸãã
- å庫管çã·ã¹ãã ïŒWMSïŒïŒWMSãœãªã¥ãŒã·ã§ã³ã¯ãåä¿¡ãä¿ç®¡ããããã³ã°ã梱å ãããã³åºè·ãªã©ãå庫æ¥åã管çããŸããå庫ã®ã¬ã€ã¢ãŠããæé©åããåšåº«ã®ç²ŸåºŠãåäžããã人件費ãåæžããŸãã
- ã«ãŒãæé©åãœãããŠã§ã¢ïŒé«åºŠãªã«ãŒãæé©åãœãããŠã§ã¢ã¯ããªã¢ã«ã¿ã€ã ã®äº€éç¶æ³ãéè·¯èŠå¶ãããã³é éæéæ ãªã©ãããŸããŸãªèŠçŽ ãèæ ®ããŠãé éã«æé©ãªã«ãŒããæ±ºå®ã§ããŸãã
- ãããã¯ãã§ãŒã³ãã¯ãããžãŒïŒãããã¯ãã§ãŒã³ã¯ããã©ã³ã¶ã¯ã·ã§ã³ãšåºè·ã®è©³çŽ°ã®æ¹ãã鲿¢ã¬ã³ãŒããæäŸããããšã«ããã茞éã®éææ§ãšã»ãã¥ãªãã£ãåäžãããããšãã§ããŸãã
- 人工ç¥èœïŒAIïŒããã³æ©æ¢°åŠç¿ïŒMLïŒïŒAIããã³MLã䜿çšããŠãéèŠãäºæž¬ããã«ãŒããæé©åããããŸããŸãªèŒžéããã»ã¹ãèªååã§ããŸãã
ã°ããŒãã«èŒžéæé©åã«ããã課é¡ã®å æ
ã°ããŒãã«ãªã³ã³ããã¹ãã§èŒžéãæé©åããã«ã¯ãããã€ãã®èª²é¡ããããŸãã
- è€éãïŒã°ããŒãã«ãµãã©ã€ãã§ãŒã³ã¯å€ãã®å Žåè€éã§ãããè€æ°ã®é¢ä¿è ãé¢äžããŠãããããèŒžéæŽ»åã®èª¿æŽãå°é£ã§ãã
- å¯èŠæ§ïŒåºè·ç¶æ³ã®å¯èŠæ§ãäžè¶³ãããšãé å»¶ãäžæã«ã€ãªããå¯èœæ§ããããŸãã
- èŠå¶ïŒåœã«ãã£ãŠèŒžéèŠå¶ãç°ãªãããã察å¿ãé£ããå ŽåããããŸãã
- æåçãªéãïŒæåçãªéãã¯ãã³ãã¥ãã±ãŒã·ã§ã³ãšã³ã©ãã¬ãŒã·ã§ã³ã«åœ±é¿ãäžããå¯èœæ§ããããŸãã
- çºæ¿å€åïŒçºæ¿å€åã¯èŒžéã³ã¹ãã«åœ±é¿ãäžããå¯èœæ§ããããŸãã
- å°æ¿åŠçãªäžå®å®æ§ïŒæ¿æ²»çããã³çµæžçãªäžå®å®æ§ã¯ããµãã©ã€ãã§ãŒã³ãšèŒžéã«ãŒããæ··ä¹±ãããå¯èœæ§ããããŸãã
ãããã®èª²é¡ãå æããããã«ãäŒæ¥ã¯æ¬¡ã®ããšãè¡ãå¿ èŠããããŸãã
- ãã¯ãããžãŒãžã®æè³ïŒTMSããã¬ããã£ã¯ã¹ãããã³ãªã¢ã«ã¿ã€ã ã®å¯èŠæ§ãã©ãããã©ãŒã ã¯ãå¯èŠæ§ãšå¶åŸ¡ãåäžãããã®ã«åœ¹ç«ã¡ãŸãã
- ããŒãããŒãšã®åŒ·åãªé¢ä¿ãæ§ç¯ããïŒã³ã©ãã¬ãŒã·ã§ã³ãšã³ãã¥ãã±ãŒã·ã§ã³ã¯ã掻åã調æŽããåé¡ã解決ããããã«äžå¯æ¬ ã§ãã
- ã°ããŒãã«è²¿æããã³èŠå¶ã«é¢ããå°éç¥èãéçºããïŒåœéè²¿ææ³ããã³èŠå¶ãçè§£ããããšã¯ãã³ã³ãã©ã€ã¢ã³ã¹ã確ä¿ããããã«äžå¯æ¬ ã§ãã
- æåçãªæåæ§ãåãå ¥ããïŒæåçãªéããèªèããããšã¯ãã³ãã¥ãã±ãŒã·ã§ã³ãšã³ã©ãã¬ãŒã·ã§ã³ãæ¹åããããšãã§ããŸãã
- ãªã¹ã¯ç®¡çæŠç¥ãå®è£ ããïŒãªã¹ã¯ãç¹å®ããŠè»œæžããããšã§ãäžæãæå°éã«æããããšãã§ããŸãã
茞éæé©åã€ãã·ã¢ããã®æåã®æž¬å®
茞éæé©åã€ãã·ã¢ããã®æå¹æ§ã倿ããããã«ãäŒæ¥ã¯æ¬¡ã®äž»èŠæ¥çžŸè©äŸ¡ææšïŒKPIïŒã远跡ããå¿ èŠããããŸãã
- 茞éã³ã¹ãïŒåçã®ããŒã»ã³ããŒãžãšããŠã®ç·èŒžéã³ã¹ãã
- 茞éæéïŒåºè·ã®å¹³å茞éæéã
- ãªã³ã¿ã€ã é éçïŒæééãã«é éãããåºè·ã®å²åã
- çææ¶è²»éïŒãã€ã«ãŸãã¯ããã¡ãŒãã«ãããã®çææ¶è²»éã
- 空è»è·é¢ïŒè·ç©ãªãã§èµ°è¡ãããã€ã«ã®å²åã
- 顧客æºè¶³åºŠïŒé éããã©ãŒãã³ã¹ã«å¯Ÿãã顧客æºè¶³åºŠã
- äºé žåççŽ æåºéïŒèŒžé掻åããã®äºé žåççŽ æåºéã
ãããã®KPIãç£èŠããããšã«ãããäŒæ¥ã¯æ¹åã®äœå°ãããé åãç¹å®ãã茞éæé©åã®åãçµã¿ã®é²æç¶æ³ã远跡ã§ããŸãã
茞éæé©åã®æåäºäŸ
äŒæ¥ãèŒžéæ¥åãæé©åããæåäºäŸãããã€ã玹ä»ããŸãã
- ããŒã¹ã¯ïŒã°ããŒãã«ãªæµ·é倧æã¯ãé«åºŠãªããŒã¿åæãšAIãå©çšããŠãè¹è¶ã®ã«ãŒãã£ã³ã°ã枯湟ã®åŒã³åºããããã³ã³ã³ããã®å©çšçãæé©åããå€§å¹ ãªçæç¯çŽãšèŒžéæéã®ççž®ãå®çŸããŠããŸãã
- ã¢ããŸã³ïŒã¢ããŸã³ã¯ããã®åºå€§ãªããžã¹ãã£ã¯ã¹ãããã¯ãŒã¯ãšæŽç·Žãããã¢ã«ãŽãªãºã ãæŽ»çšããŠãé éã«ãŒããæé©åããéèŠãäºæž¬ããè»äž¡ã®ããªãŒãã管çããäžçäžã§è¿ éãã€å¹ççãªé éãµãŒãã¹ãå¯èœã«ããŠããŸãã
- ãŠã©ã«ããŒãïŒãŠã©ã«ããŒãã¯ãæŽç·ŽãããTMSãå©çšããŠã茞éãããã¯ãŒã¯ã管çããã«ãŒããæé©åããé鿥è ãšæå©ãªæéã亀æžããå€§å¹ ãªã³ã¹ãåæžãå®çŸããŠããŸãã
- DHLïŒDHLã¯ããã¬ããã£ã¯ã¹ãšãªã¢ã«ã¿ã€ã ã®å¯èŠæ§ãã©ãããã©ãŒã ã䜿çšããŠãè»äž¡ãšåºè·ã远跡ããçºçããå¯èœæ§ã®ããåé¡ãäºåã«è§£æ±ºããé¡§å®¢ã«æ£ç¢ºãªé éæ å ±ãæäŸã§ããããã«ããŠããŸãã
- ãŠããªãŒãïŒãŠããªãŒãã¯ãããçæå¹çã®é«ãè»äž¡ã䜿çšããæµéãããã¯ãŒã¯ãæé©åããããšã«ããã茞éã«ããäºé žåççŽ æåºéãåæžããããšãå«ããå æ¬çãªæç¶å¯èœæ§ããã°ã©ã ãå®è£ ããŠããŸãã
茞éæé©åã®æªæ¥
茞éæé©åã®æªæ¥ã¯ã次ã®ãããªããã€ãã®äž»èŠãªãã¬ã³ãã«ãã£ãŠåœ¢äœãããå¯èœæ§ããããŸãã
- ãã¯ãããžãŒã®å©çšæ¡å€§ïŒAIãMLãããã³ãããã¯ãã§ãŒã³ã¯ã茞éæé©åã«ãããŠãŸããŸãéèŠãªåœ¹å²ãæããã§ãããã
- æç¶å¯èœæ§ãžã®ãã倧ããªçŠç¹ïŒäŒæ¥ã¯åŒãç¶ãæç¶å¯èœæ§ãåªå ããäºé žåççŽ æåºéãåæžããæ¹æ³ã暡玢ããŸãã
- ãªã¢ã«ã¿ã€ã ã®å¯èŠæ§ã«å¯ŸããéèŠã®é«ãŸãïŒé¡§å®¢ã¯ãåºè·ã®ã¹ããŒã¿ã¹ã«å¯Ÿãããªã¢ã«ã¿ã€ã ã®å¯èŠæ§ãæåŸ ããã§ãããã
- ããå€ãã®ã³ã©ãã¬ãŒã·ã§ã³ãšçµ±åïŒäŒæ¥ã¯ãèŒžéæ¥åãæé©åããããã«ãããŒãããŒãšããç·å¯ã«é£æºããå¿ èŠããããŸãã
- èªåé転è»ïŒèªåé転ãã©ãã¯ãšãããŒã³ã¯ã茞éã«é©åœãããããå¯èœæ§ããããŸãã
çµè«
茞éæé©åã¯ã仿¥ã®ã°ããŒãã«åžå Žã§äºæ¥ãå±éããäŒæ¥ã«ãšã£ãŠéåžžã«éèŠãªèª²é¡ã§ãããã®ã¬ã€ãã§èª¬æããæŠç¥ãšãã¯ãããžãŒãå®è£ ããããšã«ãããäŒæ¥ã¯ã³ã¹ããåæžããå¹çãåäžããã顧客æºè¶³åºŠãé«ããç°å¢ãžã®åœ±é¿ãæå°éã«æããããšãã§ããŸãã茞éç¶æ³ãé²åãç¶ããã«ã€ããŠãäŒæ¥ã¯ææ°ã®ãã¬ã³ããšã€ãããŒã·ã§ã³ã«åžžã«æ³šæãæããç«¶äºåãç¶æããæç¶å¯èœãªæåãéæããå¿ èŠããããŸãã