ã°ããŒãã«çµç¹åãã®å±æ©ç®¡çèšç»çå®ã«é¢ããå æ¬çã¬ã€ãããªã¹ã¯è©äŸ¡ãã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ã屿©åŸã®åŸ©æ§ãŸã§ãç¶²çŸ ããŸãã
匷åºãªå±æ©ç®¡çèšç»ã®æ§ç¯ïŒã°ããŒãã«ã¬ã€ã
仿¥ã®çžäºæ¥ç¶ãããäžçã«ãããŠãçµç¹ã¯èªç¶çœå®³ããµã€ããŒæ»æããã補åãªã³ãŒã«ãè©å€ã«é¢ããã¹ãã£ã³ãã«ãŸã§ãç¡æ°ã®æœåšçãªå±æ©ã«çŽé¢ããŠããŸãã匷åºãªå±æ©ç®¡çèšç»ã¯ãã¯ãèŽ æ²¢åã§ã¯ãªããã°ããŒãã«èŠæš¡ã§äºæ¥ãå±éããããããçµç¹ã«ãšã£ãŠå¿ éåã§ãããã®ã¬ã€ãã§ã¯ãçµç¹ã®è©å€ãè³ç£ãã¹ããŒã¯ãã«ããŒãä¿è·ã§ãã广çãªå±æ©ç®¡çèšç»ãçå®ã宿œãç¶æããæ¹æ³ã«ã€ããŠå æ¬çã«æŠèª¬ããŸãã
屿©ç®¡çãã°ããŒãã«ã«éèŠã§ããçç±
äžé©åãªå±æ©ç®¡çã®çµæã¯å£æ» çã§ãããééçæå€±ãè©å€ã®æ¯æãæ³ç責任ãããã«ã¯äºæ¥ééã«ã€ãªããå¯èœæ§ããããŸããã°ããŒãã«åããäžçã§ã¯ã屿©ã¯ãœãŒã·ã£ã«ã¡ãã£ã¢ã24æéäœå¶ã®ãã¥ãŒã¹ãµã€ã¯ã«ã«ãã£ãŠå¢å¹ ãããåœå¢ãè¶ããŠæ¥éã«æ¡å€§ããŸããããåœã§ã®å±å°çãªã€ã³ã·ãã³ãããç¬ãéã«äžççãªå±æ©ã«ãšã¹ã«ã¬ãŒãããäžçäžã®äºæ¥ããµãã©ã€ãã§ãŒã³ã顧客é¢ä¿ã«åœ±é¿ãåãŒãå¯èœæ§ããããŸãã
äŸãã°ãå€åœç±äŒæ¥ã§ã®ããŒã¿äŸµå®³ãèããŠã¿ãŸãããã䟵害ã¯äžåœã§çºçãããããããŸããããæŒæŽ©ããããŒã¿ã¯è€æ°ã®å€§éžã«ãŸããã顧客ãããŒãããŒã«åœ±é¿ãåãŒãå¯èœæ§ããããç°ãªãæ³åã«ãããæ³çãèŠå¶äžãã³ãã¥ãã±ãŒã·ã§ã³äžã®èª²é¡ã«å¯ŸåŠããå調çãªå¯Ÿå¿ãæ±ããããŸãã
屿©ç®¡çèšç»ã®äž»èŠèŠçŽ
å æ¬çãªå±æ©ç®¡çèšç»ã«ã¯ã以äžã®äž»èŠèŠçŽ ãå«ãŸããã¹ãã§ãïŒ
- ãªã¹ã¯è©äŸ¡ïŒæœåšçãªè åšãšè匱æ§ãç¹å®ããã
- 屿©å¯ŸçããŒã ã®ç·šæïŒæç¢ºãªåœ¹å²ãšè²¬ä»»ãæã€å°éããŒã ãç·šæããã
- ã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ïŒç€Ÿå å€ã®ã³ãã¥ãã±ãŒã·ã§ã³èšç»ãçå®ããã
- ã€ã³ã·ãã³ãå¯Ÿå¿æé ïŒããŸããŸãªçš®é¡ã®å±æ©ã«å¯Ÿå¿ããããã®ãããã³ã«ã確ç«ããã
- äºæ¥ç¶ç¶èšç»ïŒå±æ©ã®æäžããã³ãã®åŸã«äºæ¥éå¶ãç¶ç¶ã§ããããã«ããã
- ãã¬ãŒãã³ã°ãšèšç·ŽïŒåŸæ¥å¡ã屿©ã«å¹æçã«å¯Ÿå¿ã§ããããæºåãããã
- 屿©åŸã®ã¬ãã¥ãŒïŒå±æ©ç®¡çèšç»ã®æå¹æ§ãè©äŸ¡ããæ¹åãè¡ãã
1. ãªã¹ã¯è©äŸ¡ïŒæœåšçãªè åšã®ç¹å®
屿©ç®¡çèšç»ãçå®ããæåã®ã¹ãããã¯ãæœåšçãªè åšãšè匱æ§ãç¹å®ããããã®åŸ¹åºçãªãªã¹ã¯è©äŸ¡ã宿œããããšã§ããããã«ã¯ãäºæ¥éå¶ã劚ããããçµç¹ã®è©å€ãæãªã£ããããå¯èœæ§ã®ããå å€ã®èŠå ãåæããããšãå«ãŸããŸãã以äžã®çš®é¡ã®ãªã¹ã¯ãèæ ®ããŠãã ããïŒ
- èªç¶çœå®³ïŒå°éãããªã±ãŒã³ã措氎ãå±±ç«äºããã®ä»ã®èªç¶çŸè±¡ã
- ãµã€ããŒã»ãã¥ãªãã£ã®è åšïŒããŒã¿äŸµå®³ãã©ã³ãµã ãŠã§ã¢æ»æããã£ãã·ã³ã°è©æ¬ºããã®ä»ã®ãµã€ããŒã€ã³ã·ãã³ãã
- 補åãªã³ãŒã«ïŒæ¶è²»è ã«å®å šäžã®ãªã¹ã¯ãããããå¯èœæ§ã®ãã補åã®æ¬ é¥ã
- ãµãã©ã€ãã§ãŒã³ã®æ··ä¹±ïŒèªç¶çœå®³ãæ¿æ äžå®ããã®ä»ã®èŠå ã«ãã£ãŠåŒãèµ·ãããããµãã©ã€ãã§ãŒã³ã®æ··ä¹±ã
- è©å€ãªã¹ã¯ïŒéå«ççè¡åã補åã®äžå ·åããŸãã¯é¡§å®¢ã®èŠæ ã«èµ·å ããåŠå®çãªè©å€ã
- 財åãªã¹ã¯ïŒæ¯æ°åŸéãåžå Žã®å€åæ§ããã®ä»ã®è²¡åäžã®èª²é¡ã
- å°æ¿åŠçãªã¹ã¯ïŒæ¿æ äžå®ãããããã®ä»ã®å°æ¿åŠçãªåºæ¥äºã
- å¥åº·å±æ©ïŒãã³ãããã¯ããšããããã¯ããã®ä»ã®å¥åº·äžã®ç·æ¥äºæ ã
ãªã¹ã¯è©äŸ¡ã¯ãçµç¹ãäºæ¥ãå±éããç¹å®ã®æ¥çãå°ççãªå Žæã«åãããŠèª¿æŽããå¿ èŠããããŸããäŸãã°ãå°é掻åãæŽ»çºãªå°åã«è£œé æœèšãæã€äŒæ¥ã¯å°éã«é¢é£ãããªã¹ã¯ã®è»œæžã«çŠç¹ãåœãŠãã¹ãã§ãããéèæ©é¢ã¯ãµã€ããŒã»ãã¥ãªãã£ãªã¹ã¯ãåªå ãã¹ãã§ãããªã¹ã¯ãããªãã¯ã¹ã䜿çšããŠåãªã¹ã¯ã®çºçå¯èœæ§ãšåœ±é¿ãè©äŸ¡ããæãé倧ãªè åšã«åªåãéäžã§ããããã«ããŸãã
2. 屿©å¯ŸçããŒã ã®ç·šæïŒå°éããŒã ã®æé
屿©ç®¡çããŒã ã¯ã屿©ã«å¯Ÿããçµç¹ã®å¯Ÿå¿ã調æŽãã責任ãè² ãå人ã®ã°ã«ãŒãã§ããããŒã ã«ã¯ã以äžã®ãããªäž»èŠéšéã®ä»£è¡šè ãå«ããã¹ãã§ãïŒ
- çµå¶é£ïŒå šäœçãªãªãŒããŒã·ãããšæç€ºãæäŸããã
- åºå ±/ã³ãã¥ãã±ãŒã·ã§ã³ïŒç€Ÿå å€ã®ã³ãã¥ãã±ãŒã·ã§ã³ã管çããã
- æ³åïŒæ³çå©èšãæäŸããèŠå¶éµå®ã確å®ã«ããã
- ãªãã¬ãŒã·ã§ã³ïŒäºæ¥éå¶ãšãµãã©ã€ãã§ãŒã³ç®¡çãç£ç£ããã
- 人äºïŒåŸæ¥å¡ã®ã³ãã¥ãã±ãŒã·ã§ã³ãšãµããŒãã管çããã
- æ å ±æè¡ïŒãµã€ããŒã»ãã¥ãªãã£ã€ã³ã·ãã³ããããŒã¿äŸµå®³ã«å¯Ÿå¿ããã
- ã»ãã¥ãªãã£ïŒç©ççãªã»ãã¥ãªãã£ãšå®å šã管çããã
屿©ç®¡çããŒã ã®åã¡ã³ããŒã¯ãæç¢ºã«å®çŸ©ããã圹å²ãšè²¬ä»»ãæã€ã¹ãã§ããããŒã ã«ã¯ãã¡ãã£ã¢ããã®ä»ã®å€éšã¹ããŒã¯ãã«ããŒãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãæ åœããæå®ã®åºå ±æ åœè ãããã¹ãã§ãã
äŸïŒè£œåãªã³ãŒã«ã®ç¶æ³ã§ã¯ã屿©å¯ŸçããŒã ã«ã¯è£œé ãå質管çãããŒã±ãã£ã³ã°ãæ³åã®ä»£è¡šè ãå«ãŸããå¯èœæ§ããããŸããè£œé æ åœè ã¯æ¬ é¥ã®åå ãç¹å®ãã責任ããããåè³ªç®¡çæ åœè ã¯æ¬ é¥ã®é倧床ãè©äŸ¡ãã責任ããããããŒã±ãã£ã³ã°æ åœè ã¯é¡§å®¢ãšã®ã³ãã¥ãã±ãŒã·ã§ã³ãæ åœããæ³åæ åœè ã¯èŠå¶éµå®ã確å®ã«ãã責任ããããŸãã
3. ã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ïŒç€Ÿå å€ã®ã³ãã¥ãã±ãŒã·ã§ã³èšç»ã®çå®
屿©çºçæã«ã¯å¹æçãªã³ãã¥ãã±ãŒã·ã§ã³ãäžå¯æ¬ ã§ããååã«ç·Žãããã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ã¯ãã¹ããŒã¯ãã«ããŒã®ä¿¡é Œãç¶æããè©å€ã®æ¯æãæå°éã«æããæ£ç¢ºãªæ å ±ãã¿ã€ã ãªãŒã«çºä¿¡ãããããšãä¿èšŒããã®ã«åœ¹ç«ã¡ãŸããã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ã¯ã瀟å ãšç€Ÿå€ã®äž¡æ¹ã®ã³ãã¥ãã±ãŒã·ã§ã³ãã£ãã«ã«å¯Ÿå¿ããå¿ èŠããããŸãã
瀟å ã³ãã¥ãã±ãŒã·ã§ã³
瀟å ã³ãã¥ãã±ãŒã·ã§ã³ã¯ã屿©æã«åŸæ¥å¡ã«æ å ±ãæäŸããé¢äžããç¶ããããã«äžå¯æ¬ ã§ããåŸæ¥å¡ã¯ãã°ãã°é¡§å®¢ãä»ã®ã¹ããŒã¯ãã«ããŒãšã®æåã®æ¥ç¹ãšãªãããã圌ãã«æ£ç¢ºãªæ å ±ãšå¿çèŠé ãæäŸããããšãéèŠã§ãã瀟å ã³ãã¥ãã±ãŒã·ã§ã³ãã£ãã«ã«ã¯ã以äžã®ãããªãã®ãå«ãŸããŸãïŒ
- ã¡ãŒã«ïŒåŸæ¥å¡ãžã®æŽæ°æ å ±ããç¥ããã®éä¿¡ã
- ã€ã³ãã©ãããïŒäŒç€Ÿã®ã€ã³ãã©ããããžã®æ å ±ããªãœãŒã¹ã®æ²èŒã
- äŒè°ïŒç¶æ³ã«ã€ããŠåŸæ¥å¡ã«ææ°æ å ±ãäŒããããã®å®æçãªäŒè°ã®éå¬ã
- é»è©±ïŒç·æ¥ã®æŽæ°æ å ±ãæç€ºã®ããã®é»è©±ã®äœ¿çšã
瀟å€ã³ãã¥ãã±ãŒã·ã§ã³
瀟å€ã³ãã¥ãã±ãŒã·ã§ã³ã¯ãçµç¹ã®è©å€ã管çããã¹ããŒã¯ãã«ããŒã®ä¿¡é Œãç¶æããããã«äžå¯æ¬ ã§ãã瀟å€ã³ãã¥ãã±ãŒã·ã§ã³ãã£ãã«ã«ã¯ã以äžã®ãããªãã®ãå«ãŸããŸãïŒ
- ãã¬ã¹ãªãªãŒã¹ïŒã¡ãã£ã¢ãžã®ææ°æ å ±ãæäŸããããã®ãã¬ã¹ãªãªãŒã¹ã®çºè¡ã
- ãœãŒã·ã£ã«ã¡ãã£ã¢ïŒé¡§å®¢ãä»ã®ã¹ããŒã¯ãã«ããŒãšã³ãã¥ãã±ãŒã·ã§ã³ããããã®ãœãŒã·ã£ã«ã¡ãã£ã¢ã®äœ¿çšã
- ãŠã§ããµã€ãïŒäŒç€Ÿã®ãŠã§ããµã€ããžã®æ å ±ããªãœãŒã¹ã®æ²èŒã
- ã¡ãã£ã¢ã€ã³ã¿ãã¥ãŒïŒãžã£ãŒããªã¹ããä»ã®ã¡ãã£ã¢ãžã®ã€ã³ã¿ãã¥ãŒã®æäŸã
- 顧客ãããã©ã€ã³ïŒè³ªåã«çãããµããŒããæäŸããããã®é¡§å®¢ãããã©ã€ã³ã®èšçœ®ã
ã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ã§ã¯ã以äžã®ç¹ãèæ ®ããå¿ èŠããããŸãïŒ
- äž»èŠãªå¯Ÿè±¡è ã®ç¹å®ïŒå±æ©æã«èª°ã«æ å ±ãäŒããå¿ èŠãããããæ±ºå®ããã
- ããŒã¡ãã»ãŒãžã®äœæïŒã¹ããŒã¯ãã«ããŒã®æžå¿µã«å¯Ÿå¿ããæç¢ºã§ç°¡æœãªã¡ãã»ãŒãžãäœæããã
- ã³ãã¥ãã±ãŒã·ã§ã³ãããã³ã«ã®ç¢ºç«ïŒæ å ±ãæ¿èªããçºä¿¡ããããã»ã¹ãå®çŸ©ããã
- ã¡ãã£ã¢å ±éã®ã¢ãã¿ãªã³ã°ïŒã¡ãã£ã¢å ±éããœãŒã·ã£ã«ã¡ãã£ã¢ã®ã»ã³ãã¡ã³ãã远跡ããæœåšçãªåé¡ãç¹å®ããã
ã³ãã¥ãã±ãŒã·ã§ã³ã«ãããã°ããŒãã«ãªèæ ®äºé ïŒã°ããŒãã«ã«ã³ãã¥ãã±ãŒã·ã§ã³ãè¡ãéã¯ãæåã®éããèšèªã®å£ãã¿ã€ã ãŸãŒã³ãèæ ®ããŠãã ãããããŒã¡ãã»ãŒãžãå€èšèªã«ç¿»èš³ããç°ãªãæåèŠç¯ã«åãããŠã³ãã¥ãã±ãŒã·ã§ã³ã¹ã¿ã€ã«ã調æŽããŸããå°åã®ç¿æ £ãã¡ãã£ã¢æ £è¡ã«ç²Ÿéããå°åã®åºå ±æ åœè ãä»»åœããŸãã倿§ãªå¯Ÿè±¡è ã«ãªãŒãããããã«ãè€æ°ã®ã³ãã¥ãã±ãŒã·ã§ã³ãã£ãã«ã䜿çšããŸãã
4. ã€ã³ã·ãã³ãå¯Ÿå¿æé ïŒããŸããŸãªçš®é¡ã®å±æ©ã«å¯Ÿå¿ããããã®ãããã³ã«ã®ç¢ºç«
ã€ã³ã·ãã³ãå¯Ÿå¿æé ã¯ãããŸããŸãªçš®é¡ã®å±æ©ã«å¯Ÿå¿ããããã®ã¹ããããã€ã¹ãããã®æç€ºã§ãããããã®æé ã¯ãæç¢ºã§ãç°¡æœã§ãåŸãããããã®ã§ãªããã°ãªããŸããããŸããçµç¹ã®éå¶ãå€éšç°å¢ã®å€åãåæ ããããã«å®æçã«æŽæ°ãããã¹ãã§ããã€ã³ã·ãã³ãå¯Ÿå¿æé ã§ã¯ã以äžã®ç¹ã«å¯Ÿå¿ããå¿ èŠããããŸãïŒ
- 屿©ç®¡çããŒã ã®å§åïŒå±æ©ç®¡çããŒã ããã€ãã©ã®ããã«å§åããããã
- ç¶æ³ã®è©äŸ¡ïŒå±æ©ã®æ·±å»åºŠãšãã®æœåšçãªåœ±é¿ãã©ã®ããã«è©äŸ¡ãããã
- 屿©ã®å°ã蟌ãïŒå±æ©ãå°ã蟌ããæ¡å€§ãé²ãæ¹æ³ã
- 圱é¿ã®è»œæžïŒçµç¹ãšãã®ã¹ããŒã¯ãã«ããŒãžã®å±æ©ã®åœ±é¿ã軜æžããæ¹æ³ã
- æ¥åã®åŸ©æ§ïŒäºæ¥éå¶ãæ£åžžã«æ»ãæ¹æ³ã
- ã¹ããŒã¯ãã«ããŒãšã®ã³ãã¥ãã±ãŒã·ã§ã³ïŒåŸæ¥å¡ã顧客ãã¡ãã£ã¢ããã®ä»ã®ã¹ããŒã¯ãã«ããŒãšã³ãã¥ãã±ãŒã·ã§ã³ããæ¹æ³ã
äŸïŒãµã€ããŒæ»æãçºçããå Žåã®ã€ã³ã·ãã³ãå¯Ÿå¿æé ã«ã¯ã以äžã®ã¹ããããå«ãŸããå¯èœæ§ããããŸãïŒ
- 屿©ç®¡çããŒã ãå§åãããã
- 圱é¿ãåããã·ã¹ãã ãéé¢ããã
- æå®³ã®ç¯å²ãè©äŸ¡ããã
- æ³å·è¡æ©é¢ããã³èŠå¶åœå±ã«éç¥ããã
- 顧客ããã³ä»ã®ã¹ããŒã¯ãã«ããŒãšã³ãã¥ãã±ãŒã·ã§ã³ããšãã
- ããã¯ã¢ããããã·ã¹ãã ã埩å ããã
- å°æ¥ã®æ»æãé²ãããã®å¯Ÿçã宿œããã
5. äºæ¥ç¶ç¶èšç»ïŒå±æ©ã®æäžããã³ãã®åŸã«äºæ¥éå¶ãç¶ç¶ã§ããããã«ãã
äºæ¥ç¶ç¶èšç»ïŒBCPïŒã¯ã屿©ã®æäžããã³ãã®åŸã«äºæ¥éå¶ãç¶ç¶ã§ããããã«ããããã®æŠç¥ãšæé ãçå®ããããã»ã¹ã§ããBCPã«ã¯ãéèŠãªäºæ¥æ©èœã®ç¹å®ããããã®æ©èœãäžæãããå¯èœæ§ã®ãããªã¹ã¯ã®è©äŸ¡ãããã³ãããã®ãªã¹ã¯ã軜æžããããã®èšç»ã®çå®ãå«ãŸããŸããäºæ¥ç¶ç¶èšç»ã®äž»èŠãªèŠçŽ ã«ã¯ã以äžãå«ãŸããŸãïŒ
- äºæ¥åœ±é¿åºŠåæïŒéèŠãªäºæ¥æ©èœãšãã®äŸåé¢ä¿ãç¹å®ããã
- ãªã¹ã¯è©äŸ¡ïŒéèŠãªäºæ¥æ©èœãäžæãããå¯èœæ§ã®ãããªã¹ã¯ãè©äŸ¡ããã
- åŸ©æ§æŠç¥ïŒéèŠãªäºæ¥æ©èœã埩æ§ããããã®æŠç¥ãçå®ããã
- èšç»ã®ææžåïŒäºæ¥ç¶ç¶èšç»ãæç¢ºãã€ç°¡æœã«ææžåããã
- ãã¹ããšä¿å®ïŒäºæ¥ç¶ç¶èšç»ã宿çã«ãã¹ãããä¿å®ããã
BCPã«ãããã°ããŒãã«ãªèæ ®äºé ïŒã°ããŒãã«çµç¹ã®äºæ¥ç¶ç¶èšç»ãçå®ããéã«ã¯ãçµç¹ãäºæ¥ãå±éããããŸããŸãªå°ççãªå Žæãèæ ®ããŠãã ãããèªç¶çœå®³ãæ¿æ äžå®ãå¥åº·äžã®ç·æ¥äºæ ãªã©ãåå Žæã§çºçããå¯èœæ§ã®ããããŸããŸãªçš®é¡ã®å±æ©ã«å¯Ÿããç·æ¥æå¯Ÿå¿èšç»ãçå®ããŸããã¿ã€ã ãŸãŒã³ãèšèªã®å£ãæåã®éããäºæ¥ç¶ç¶èšç»ã«äžãã圱é¿ãèæ ®ããŠãã ããã
äŸïŒã°ããŒãã«ãªè£œé äŒç€Ÿã¯ã以äžãå«ãäºæ¥ç¶ç¶èšç»ãæã€ãããããŸããïŒ
- åäžã®ãµãã©ã€ã€ãŒãžã®äŸåãæžããããã«ãµãã©ã€ãã§ãŒã³ã倿§åããã
- éèŠãªéšåã®ããã¯ã¢ããåšåº«ãç¶æããã
- ç°ãªãå°ççãªå Žæã«ä»£æ¿ã®è£œé æœèšãèšç«ããã
- 屿©æã«åŸæ¥å¡ãåšå® å€åã§ããããã«ãªã¢ãŒãã¯ãŒã¯ããªã·ãŒãçå®ããã
6. ãã¬ãŒãã³ã°ãšèšç·ŽïŒåŸæ¥å¡ã屿©ã«å¹æçã«å¯Ÿå¿ã§ããããæºåãã
ãã¬ãŒãã³ã°ãšèšç·Žã¯ãåŸæ¥å¡ã屿©ã«å¹æçã«å¯Ÿå¿ã§ããããæºåããããã«äžå¯æ¬ ã§ãããã¬ãŒãã³ã°ã§ã¯ã以äžã®ãããã¯ãã«ããŒããå¿ èŠããããŸãïŒ
- çµç¹ã®å±æ©ç®¡çèšç»ã
- 屿©ç®¡çããŒã ã®åœ¹å²ãšè²¬ä»»ã
- ã³ãã¥ãã±ãŒã·ã§ã³ãããã³ã«ã
- ã€ã³ã·ãã³ãå¯Ÿå¿æé ã
- äºæ¥ç¶ç¶èšç»ã
èšç·Žã¯ã屿©ç®¡çèšç»ã®æå¹æ§ããã¹ãããæ¹åç¹ãç¹å®ããããã«å®æçã«å®æœãããã¹ãã§ããèšç·Žã¯ãåäžæŒç¿ãã·ãã¥ã¬ãŒã·ã§ã³ãæ¬æ ŒçãªæŒç¿ãªã©ãããŸããŸãªåœ¢åŒã§å®æœã§ããŸãã
ãã¬ãŒãã³ã°ã«ãããã°ããŒãã«ãªèæ ®äºé ïŒç°ãªãåœã®åŸæ¥å¡ããã¬ãŒãã³ã°ããéã«ã¯ãæåã®éããèšèªã®å£ãåŠç¿ã¹ã¿ã€ã«ãèæ ®ããŠãã ããããã¬ãŒãã³ã°è³æãå€èšèªã«ç¿»èš³ããç°ãªãæåèŠç¯ã«åãããŠãã¬ãŒãã³ã°æ¹æ³ã調æŽããŸãããªã³ã©ã€ã³ ãã¬ãŒãã³ã°ãæå®€ã§ã®ãã¬ãŒãã³ã°ãå®è·µçãªæŒç¿ãªã©ãããŸããŸãªãã¬ãŒãã³ã°æ¹æ³ã䜿çšããŠãç°ãªãåŠç¿ã¹ã¿ã€ã«ã®åŸæ¥å¡ãæ¹ãã€ããŸãã
7. 屿©åŸã®ã¬ãã¥ãŒïŒå±æ©ç®¡çèšç»ã®æå¹æ§ãè©äŸ¡ããæ¹åãè¡ã
屿©ã®åŸã屿©ç®¡çèšç»ã®æå¹æ§ãè©äŸ¡ããæ¹åç¹ãç¹å®ããããã«å±æ©åŸã®ã¬ãã¥ãŒã宿œããããšãéèŠã§ãã屿©åŸã®ã¬ãã¥ãŒã«ã¯ã以äžã®ã¹ããããå«ãŸããã¹ãã§ãïŒ
- åŸæ¥å¡ã顧客ããã®ä»ã®ã¹ããŒã¯ãã«ããŒãããã£ãŒãããã¯ãåéããã
- 屿©ã«å¯Ÿããçµç¹ã®å¯Ÿå¿ãåæããã
- 屿©ç®¡çèšç»ã®é·æãšçæãç¹å®ããã
- 屿©ç®¡çèšç»ãæ¹åããããã®æèšãäœæããã
- æèšã宿œããã
屿©åŸã®ã¬ãã¥ãŒã«ãããã°ããŒãã«ãªèæ ®äºé ïŒã°ããŒãã«çµç¹ã®å±æ©åŸã¬ãã¥ãŒã宿œããéã«ã¯ãç°ãªãåœã®ã¹ããŒã¯ãã«ããŒã®ããŸããŸãªèŠç¹ãèæ ®ããŠãã ããã屿©ãšãã®åœ±é¿ã«ã€ããŠå æ¬çãªçè§£ãåŸãããã«ãååœã®åŸæ¥å¡ã顧客ããã®ä»ã®ã¹ããŒã¯ãã«ããŒãããã£ãŒãããã¯ãåéããŸããçµç¹ãäºæ¥ãå±éããç°ãªãæ³çãèŠå¶äžãæåçãªæèãèæ ®ããŠãã ããã
çµè«ïŒã°ããŒãã«åããäžçã§ã®ã¬ãžãªãšã³ã¹ã®æ§ç¯
匷åºãªå±æ©ç®¡çèšç»ã®æ§ç¯ã¯ãçµç¹ã®ãã¹ãŠã®ã¬ãã«ããã®ã³ãããã¡ã³ããå¿ èŠãšããç¶ç¶çãªããã»ã¹ã§ãããªã¹ã¯ç®¡çãžã®ç©æ¥µçãªã¢ãããŒããæç¢ºãªã³ãã¥ãã±ãŒã·ã§ã³æŠç¥ã®çå®ããããŠå±æ©ã«å¹æçã«å¯Ÿå¿ããããã®åŸæ¥å¡ã®æºåãéããŠãçµç¹ã¯ã¬ãžãªãšã³ã¹ãæ§ç¯ããã°ããŒãã«åããäžçã§ãã®è©å€ãè³ç£ãã¹ããŒã¯ãã«ããŒãä¿è·ããããšãã§ããŸããé²åããè åšã課é¡ã«çŽé¢ããŠãã屿©ç®¡çèšç»ãé¢é£æ§ãæã¡ç¶ãã广çã§ããç¶ããããã«ã宿çã«èŠçŽããšæŽæ°ãè¡ã£ãŠãã ããã
ãã®ã¬ã€ãã§æŠèª¬ãããæŠç¥ã宿œããããšã«ãããããªãã®çµç¹ã¯ã°ããŒãã«ãªå±æ©ã®è€éããä¹ãè¶ãããã匷ããªãããã®æºåãæŽããããšãã§ããŸãã