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1. ç°æåã³ãã¥ãã±ãŒã·ã§ã³
ã³ãã¥ãã±ãŒã·ã§ã³ã¯å¹æçãªãªãŒããŒã·ããã®ç€ã§ãããã°ããŒãã«ãªç°å¢ã§ã¯ç°æåã³ãã¥ãã±ãŒã·ã§ã³ãããã«éèŠã«ãªããŸããããã«ã¯ä»¥äžãå«ãŸããŸãã
- ç©æ¥µçåŸèŽïŒ èšèã«ããåå³ãšéèšèªçãªåå³ã®äž¡æ¹ã«æ³šæãæããç°ãªãèŠç¹ãçè§£ããŸããäŸãã°ãäžéšã®æåã§ã¯çŽæ¥çãªã¢ã€ã³ã³ã¿ã¯ãã¯æ¬æã衚ããšèŠãªãããŸãããä»ã®æåã§ã¯æ»æçãšåãåãããããšããããŸãã
- ã³ãã¥ãã±ãŒã·ã§ã³ã¹ã¿ã€ã«ã®é©å¿ïŒ èŽè¡ã®æåçèŠç¯ã奜ã¿ã«åãããŠã³ãã¥ãã±ãŒã·ã§ã³ã¹ã¿ã€ã«ã調æŽããŸããæç¢ºã§ç°¡æœãªèšèã䜿ããå°éçšèªãé¿ããæåçãªæåæ§ã«é æ ®ããŸãã
- éèšèªçã³ãã¥ãã±ãŒã·ã§ã³ïŒ ããã£ã©ã³ã²ãŒãžã衚æ ããžã§ã¹ãã£ãŒãªã©ãæåã«ãã£ãŠå€§ããç°ãªãéèšèªçã³ãã¥ãã±ãŒã·ã§ã³ã®ãã¥ã¢ã³ã¹ãçè§£ããŸãã
- èªåŠåïŒ è€æ°ã®èšèªã«ç¿çããããšã§ãåœéçãªååãã¯ã©ã€ã¢ã³ããšã®ã³ãã¥ãã±ãŒã·ã§ã³ãå€§å¹ ã«åäžãããä¿¡é Œé¢ä¿ãç¯ãããšãã§ããŸããåžžã«å¿ é ã§ã¯ãããŸãããã仿åãçè§£ããããšããå§¿å¢ã瀺ãããšã«ãªããŸãã
äŸïŒ æ¥æ¬ã®ããŒã ãšã³ãã¥ãã±ãŒã·ã§ã³ããšãéãã°ããŒãã«ãªãŒããŒã¯éæ¥çãªã³ãã¥ãã±ãŒã·ã§ã³ã®éèŠæ§ãèªèããçŽæ¥çãªå¯Ÿç«ãé¿ããã¹ãã§ããããããããããïœãæ€èšã§ãããããããŸãããããïœãæ¢æ±ããããšãæçãããããŸããããšãã£ã衚çŸã¯ãçŽæ¥çãªçºèšããã广çã§ããå ŽåããããŸãã
2. æ åçç¥èœïŒEQïŒ
æ åçç¥èœïŒEQïŒãšã¯ãèªåèªèº«ã®ææ ãšä»è ã®ææ ãçè§£ãã管çããèœåã§ããã°ããŒãã«ãªæèã§ã¯ãEQã¯ä¿¡é Œãç¯ããå ±æãè²ã¿ãæåçãªéããä¹ãè¶ããããã«äžå¯æ¬ ã§ããEQã®äž»èŠãªæ§æèŠçŽ ã«ã¯ä»¥äžãå«ãŸããŸãã
- èªå·±èªèïŒ èªèº«ã®åŒ·ã¿ã匱ã¿ã䟡å€èгãåèŠãçè§£ããããšã
- èªå·±èª¿æŽïŒ èªèº«ã®ææ ã广çã«ç®¡çããå·éã«ç¶æ³ã«å¯Ÿå¿ããããšã
- å ±æïŒ ä»è ãç¹ã«ç°ãªãæåçèæ¯ãæã€äººã ã®ææ ãçè§£ããå ±æããããšã
- 瀟äŒçã¹ãã«ïŒ 倿§ãªèæ¯ãæã€äººã ãšã®è¯å¥œãªé¢ä¿ãç¯ããç¶æããããšã
- ã¢ãããŒã·ã§ã³ïŒ ç®æšéæãžã®ææ¬²ãæã¡ãä»è ã«ãåæ§ã®ææ¬²ãæ±ãããããšã
äŸïŒ å ±æã瀺ãã°ããŒãã«ãªãŒããŒã¯ãæ°ããããŒã ã¡ã³ããŒã®æåçèæ¯ã«ã€ããŠåŠã¶æéããšãããããžã§ã¯ãã«å¯Ÿãã圌ãã®èŠç¹ãçè§£ããããšãããããããŸãããããã¯ä¿¡é Œãç¯ããããå æ¬çãªããŒã ç°å¢ãäœãåºãã®ã«åœ¹ç«ã¡ãŸãã
3. é©å¿æ§ãšæè»æ§
ã°ããŒãã«ç°å¢ã¯çµ¶ããå€åããŠããããªãŒããŒã¯æåããããã«é©å¿æ§ãšæè»æ§ãæããªããã°ãªããŸãããããã«ã¯ä»¥äžãå«ãŸããŸãã
- å€åãžã®éæŸæ§ïŒ æ°ããã¢ã€ãã¢ãæè¡ãåãæ¹ãåãå ¥ããããšã
- å埩åïŒ æ«æãå°é£ããç«ã¡çŽãããšã
- æåçä¿ææ§ïŒ æ°ããæåç°å¢ã«è¿ éã«é©å¿ãã倿§ãªèæ¯ãæã€äººã ãšå¹æçã«ååããããšã
- åé¡è§£æ±ºïŒ è€éã§ææ§ãªç¶æ³ã§åµé çãã€å¹æçã«åé¡ãç¹å®ãã解決ããããšã
äŸïŒ ç°ãªãããžãã¹ç¿æ £ãæã€åœã§ãããžã§ã¯ãã«åãçµãã°ããŒãã«ãªãŒããŒã¯ãçŸå°ã®æ £è¡ã«åãããŠã³ãã¥ãã±ãŒã·ã§ã³ã¹ã¿ã€ã«ãæææ±ºå®ããã»ã¹ãé©å¿ãããå¿ èŠããããããããŸãããå€åã«å¯ŸããŠãªãŒãã³ã§ãããä»è ããåŠã¶ææ¬²ãããããšããããæåããçµæã«ã€ãªãããŸãã
4. æŠç¥çæè
ã°ããŒãã«ãªãŒããŒã¯æŠç¥çã«èããçµç¹ã®é·æçãªããžã§ã³ãçå®ã§ããªããã°ãªããŸãããããã«ã¯ä»¥äžãå«ãŸããŸãã
- ã°ããŒãã«ãã¬ã³ãã®åæïŒ ã°ããŒãã«ãªç¶æ³ã圢æããŠããäž»èŠãªçµæžãæ¿æ²»ã瀟äŒãæè¡ã®ãã¬ã³ããçè§£ããããšã
- ã°ããŒãã«ããžã§ã³ã®çå®ïŒ ã°ããŒãã«åžå Žã«ãããçµç¹ã®å°æ¥ã«ã€ããŠãæç¢ºã§èª¬åŸåã®ããããžã§ã³ãåµé ããããšã
- æŠç¥çç®æšã®èšå®ïŒ ã°ããŒãã«ããžã§ã³ãšç®çã«æ²¿ã£ã枬å®å¯èœãªç®æšãå®çŸ©ããããšã
- è¡åèšç»ã®çå®ïŒ æŠç¥çç®æšãéæããããã«å¿ èŠãªã¹ããããæŠèª¬ãã詳现ãªè¡åèšç»ãäœæããããšã
- ãªãœãŒã¹é åïŒ è¡åèšç»ã®å®è¡ãæ¯æŽããããã«ãªãœãŒã¹ã广çã«é åããããšã
äŸïŒ ã°ããŒãã«ãªãŒããŒã¯ãã¢ãžã¢ã®æ°èåžå Žãåæãããã®å°åã§ã®çµç¹ã®ãã¬ãŒã³ã¹ãæ¡å€§ããããã®æŠç¥èšç»ãçå®ãããããããŸãããããã«ã¯ãåžå Žã·ã§ã¢ãåçæé·ã顧客ç²åŸã«é¢ããå ·äœçãªç®æšèšå®ãå«ãŸããŸãã
5. æææ±ºå®
ã°ããŒãã«ãªãŒããŒã¯ãçµç¹ã«é倧ãªåœ±é¿ãäžããè€éãªæ±ºå®ã«çŽé¢ããããšããããããŸãã广çãªæææ±ºå®ã«ã¯ä»¥äžãå¿ èŠã§ãã
- æ å ±åéïŒ çŸå°ã®å°éå®¶ãå©å®³é¢ä¿è ãå«ã倿§ãªæ å ±æºããé¢é£æ å ±ãåéããããšã
- ããŒã¿åæïŒ ãã¿ãŒã³ãåŸåãç¹å®ããããã«ããŒã¿ãæ¹å€çã«è©äŸ¡ããããšã
- å€è§çãªèŠç¹ã®èæ ®ïŒ åŸæ¥å¡ã顧客ãããŒãããŒãå«ãããŸããŸãªå©å®³é¢ä¿è ã®èŠç¹ãèæ ®ã«å ¥ããããšã
- ãªã¹ã¯ãšå©çã®è©äŸ¡ïŒ ããŸããŸãªéžæè¢ã®æœåšçãªãªã¹ã¯ãšå©çãè©äŸ¡ããããšã
- æ å ±ã«åºã¥ããæææ±ºå®ïŒ ããŒã¿ãåæãããã³æœåšçãªçµæã®æç¢ºãªçè§£ã«åºã¥ããŠæææ±ºå®ãè¡ãããšã
äŸïŒ çºå±éäžåœã«æ°ããè£œé æœèšãžã®æè³ãæ€èšããŠããã°ããŒãã«ãªãŒããŒã¯ãçŸå°ã®åŽååžå ŽãèŠå¶ç°å¢ãã€ã³ãã©ã«é¢ããæ å ±ãåéããå¿ èŠããããŸãããŸããã³ã¹ãåæžãæ°èŠåžå Žãžã®ã¢ã¯ã»ã¹ãæ¿æ²»çäžå®å®æ§ãªã©ãæè³ã®æœåšçãªãªã¹ã¯ãšå©çãèæ ®ããå¿ èŠããããŸãã
6. 圱é¿åãšèª¬åŸå
ã°ããŒãã«ãªãŒããŒã¯ãèªèº«ã®ããžã§ã³ãšç®æšãæ¯æããããã«ä»è ã«åœ±é¿ãäžãã説åŸã§ããªããã°ãªããŸãããããã«ã¯ä»¥äžãå«ãŸããŸãã
- é¢ä¿æ§ç¯ïŒ åŸæ¥å¡ã顧客ãããŒãããŒãæ¿åºé¢ä¿è ãªã©ã®äž»èŠãªå©å®³é¢ä¿è ãšåŒ·åãªé¢ä¿ãç¯ãããšã
- 广çãªã³ãã¥ãã±ãŒã·ã§ã³ïŒ ããŸããŸãªèŽè¡ã«é¿ãèšèã䜿ããæç¢ºãã€èª¬åŸåããã£ãŠã³ãã¥ãã±ãŒã·ã§ã³ããšãããšã
- 广çãªäº€æžïŒ çžäºã«æçãªåæã«éããããã«å¹æçã«äº€æžããããšã
- åæåœ¢æïŒ 倿§ãªå©å®³é¢ä¿è ã®éã§åæã圢æããã€ãã·ã¢ãããžã®æ¯æãåŸãããšã
- ä»è ã®åæ©ä»ãïŒ å ±éã®ç®æšãéæããããã«ä»è ãéŒèããåæ©ä»ããããšã
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7. ããŒã ãªãŒããŒã·ãã
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- ä¿¡é Œã®æ§ç¯ïŒ ããŒã å ã«ä¿¡é Œãšå°æ¬ã®æåãåµé ããããšã
- 广çãªæš©éå§è²ïŒ ããŒã ã¡ã³ããŒã®é·æãšçæãèæ ®ããŠãã¿ã¹ã¯ã广çã«å§ä»»ããããšã
- ãã£ãŒãããã¯ã®æäŸïŒ ããŒã ã¡ã³ããŒã®ããã©ãŒãã³ã¹åäžãå©ããããã«å»ºèšçãªãã£ãŒãããã¯ãæäŸããããšã
- 察ç«ã®ç®¡çïŒ å¯Ÿç«ã广çãã€å ¬æ£ã«è§£æ±ºããããšã
- ããŒã ã¡ã³ããŒã®ãšã³ãã¯ãŒã¡ã³ãïŒ ããŒã ã¡ã³ããŒãèªåã®ä»äºã«ãªãŒããŒã·ãããæã¡ãæææ±ºå®ãè¡ããããã«åãäžããããšã
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